Customer-Focused Service Professional with Diverse Experience

Adrienne Mitchell

Customer focused service professional with experience supporting diverse

populations in fast paced, public facing environments. Delivers courteous and efficient service while managing operational tasks with strong communication skills and adaptability.

EXPERIENCE

Call Center Specialist,Remote —Richmond City HealthDept. December 2023 - May 2025

• Answered incoming calls, and messages from the public while providing customer-friendly, and accurate information regarding public health services, programs, and policies.

• Collaborated with public health staff, and community partners to improve the quality and accessibility of public health and contact centers services.

• Spearheaded new initiatives to effectively improve internal communication. Lead Esthetics Manager,United States —Nu Moon Herbals May 2017 - December 2024

• Conducted product demos, and gave individualized recommendations to support client goals.

• Organized product launches, events, and client experiences to elevate brand visibility, drive sales and customer engagement in multiple states.

• Managed supplier relationships, curated high quality, holistic product lines, and oversaw stock control.

Certified Ophthalmic Technician,Virginia —Grove Eye Care August 2017 - September 2019

• Preformed preliminary pretesting gathering necessary data and provided hand-on training to patients in a fast paced environment.

• Supported Doctors, Surgeons and care teams during post-procedure follow-up and outcome monitoring.

•Verified insurance eligibility and benefits for specialty procedures and treatments.

Server,Virginia —World of Beer

September 2014 - November 2017

• Educated guests on flavor profiles, beer styles, and food pairings.

• Managed a fast-paced environment with high guest turnover, ensuring accurate food and drink delivery with attentive service.

• Demonstrated strong cash handling skills, POS accuracy, and order management during peak hours while coordinating with BOH to maintain smooth service flow.

•Performed inventory daily and reported to management. Contact

adrienne.mitchell99@

gmail.com

804-***-****

Skills

•Customer Service &

Support

•Client Relations &

Education

•Organizational &

Administrative Strength

•Claim Payment

Authorization

EDUCATION

Reynolds Community

College,Virginia —

Health Sciences

August 2022 - Current

Steiner Institute of

Esthetics,Virginia —

Esthetician

February 2012 - August 2015

Louisa County High

School,Virginia —

Advanced High School

Diploma

February 2008 - August 2012

Contact this candidate