Remote Customer Service & Data Entry Specialist

PAMELA SPECTOR

Customer Service and Data Entry

Phoenix, AZ (H) 623-***-**** (C) 623-***-**** *************@*****.***

PROFILE SUMMARY

Experienced customer service and data entry professional with a strong call center background seeking a part-time or full-time customer care position. Dedicated to building lasting customer relationships, enhancing brand loyalty, and delivering excellent customer experiences.

EXPERIENCE

Club Demonstrations Services (CDS)

Product Demonstration Representative

08/16/2023 – present

Prepare and distribute product samples to Costco members

Engage member in sensory experience and product trials

In-store marketing provider

Drive sales and connect brands to Costco members

May 9, 2023 – August 16, 2023 Took a brief hiatus for family time.

Jacent Strategic Merchandising

Retail Merchandiser

01/20/2023 – 05/09/2023

Distributed impulse purchase items on plastic clip strips

Ordered product at each store visit

Conferred with manager regarding acquiring additional shelf space

L&R Distributors

Retail Merchandiser

06/16/2022 – 09/13/2022

Maintained a clean and organized store environment

Executed merchandising strategies to drive sales and profitability

Collaborated with store managers to implement visual

merchandising standards

Customer Service & Sales Rep for ANGI/HomeAdvisor at VIPdesk Connect (Remote) 06/04/2014 – 04/29/2022

Managed inbound calls from customers and assessed needs to

connect them with pre-screened, highly rated contractors in

their local area for their home improvement or repair projects

Provided and documented information and resolutions on home

improvements or repairs for customers

Utilized upselling and cross selling techniques to elevate customer

experience and convert inquiries into firm referrals for client

Entered customer and contractor information and notes in the

company’s database system

Rewards & Benefits Representative for MasterCard at VIPdesk Aspire (Remote) 08/30/2010 – 06/03/2014

Advised and educated cardholders of their rewards and benefits – inbound calls

Provided troubleshooting assistance on website issues, handled escalations

Drove branding by giving exceptional customer service

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