Exceptional Customer Service Specialist with 7+ Years Experience
Resume:
Kaitlyn Laurent
Customer Service
Kaitlyn Laurent
Anaheim, CA
**************@*****.***
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Skills
Customer Service Representative with 7+ years of experience maintaining customer records and efficiently answering customer questions. Versatile professional recognized by peers for my effective Critical Thinking and Problem-solving skills.
●Typing speed of 60 wpm
●Proficient in Microsoft Office suite
●Skilled in de-escalation and working in high stress environment
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Experience
Southern California Edison / Energy Advisor
May 2024 - PRESENT, Irwindale
Answered inbound calls and assisted customers with programs to manage their bill and outstanding balance. Experience in handling emergency and trouble calls, skilled in the use of C/4Hana software.
Consolidated Fire Protection/ Accounts Representative
August 2023 - February 2024, Irvine
Scheduled routine maintenance for fire protection equipment. Coordinated with vendors via email and phone communication. Marked up invoices for services rendered.
Turbo Data Services / Customer Service Representative
September 2021 - July 2023, Tustin
Answered inbound calls inquiring about parking tickets, building skills in de-escalating calls and resolving conflict. Processed payments and managed written customer disputes.
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Education
East Los Angeles College / Associate of Arts
June 2017, Monterey Park
General studies and a later focus on health occupations
Cal State Dominguez Hills / General Studies
June 2013, Carson
General Bachelor degree studies
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