Adaptable IT Help Desk Technician Candidate

LOC NGUYEN

**** ********** ** ***: 682-***-****

Grand Prairie, TX 75052 Email: ****@**************.**** EDUCATION

Bachelor of Science in Telecommunications Management Certified Medical Assistant DeVry Institute of Technology, Long Beach – California R.O.P Santa Ana, California Graduated: June 2001 Summa Cum Laude Completion Date: June 1996 GPA 3.91/4.00 – Dean’s & Honor’s List

Cisco Certified Network Associate – CCNA Associate of Arts Golden West College, California Golden West College, California Certification Date: April 2001 Completion Date: December 1994 Bilingual: English/Vietnamese

PROFESSIONAL SKILLS

CCTV installation & troubleshooting

DVR/NVR setup & configuration

Smart home & automation integration

WAN/LAN setup & troubleshooting

Router configuration & network security

VoIP, IP phones & telecom systems

Fiber optic & structured cabling (Cat5/6)

PC & mobile iOS/Android support

Customer service & technical support

Microsoft Office suite

WORK EXPERIENCE

Luke Security Camera – Dallas, Texas September 2019 – Present Self-Employed

Deliver CCTV solutions including system design, installation for residential and commercial clients.

Design, configure, and optimize wired and wireless networks for maximum coverage and reliability.

Implement smart home automation systems focused on security and remote access.

Consult clients on selecting suitable ISPs based on performance, coverage, and cost.

Manage client relationships, project timelines, and ongoing technical support. The Ong Loc Inc – Westminster, California October 2010 – August 2019 Manager

Managed operations for a high-volume wireless retail store serving 100+ customers daily.

Oversaw telecom system offering international calling cards and pinless dialing services.

Provided prepaid wireless services for major carriers including T-Mobile, AT&T, Verizon & more.

Handled activations, plan selection, and number transfers utilizing expertise in number portability.

Performed onsite computer and mobile iOS & Android repairs, unlocking and data transfer.

Recruited, trained, and managed employees while overseeing daily business operations. Free Telecom Inc – Westminster, California June 2004 – September 2010 Manager/Owner

Managed telecom system specializing in international calling services and VoIP devices.

Served as an authorized retailer for T-Mobile contract services.

Handled activations, plan selection, and number transfers utilizing expertise in number portability.

Performed onsite computer and mobile iOS & Android repairs, unlocking and data transfers.

Trained, supervised, and scheduled staff to ensure smooth and efficient operations. Law Office of Kinkle Rodiger & Spriggs – Santa Ana, California June 2003 – May 2004 Network Support & Help Desk

Provided technical support for end users, resolving software, hardware, and network issues.

Installed and configured PCs, network printers, and office equipment.

Maintained help desk documentation and supported office-wide IT operations. Orange County High School of the Arts – Santa Ana, California August 2000 – May 2003 Network Support

Configured Windows and Mac systems for network connectivity and printer access.

Managed user accounts using Windows 2000 Active Directory and Mac OS/9 Mac Manager.

Configured Cisco 7960 IP phones and user accounts via Cisco Call Manager.

Supported Microsoft Exchange email accounts for staff and students. Smart City Networks – Anaheim, California April 2000 – June 2001 Telephone and Ethernet Technician

Installed and maintained telephone and Ethernet infrastructure for trade shows and large events.

Provided onsite troubleshooting and technical support.

Built, tested, and repaired Cat5 and fiber optic cabling.

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