Vanessa Lee
*** **** ******* *** + Waldron, AR **958 * 832-***-**** . *******.*****@***.***
rative, and customer service experience. Able to provide
ssional backed by healthcare industry, administ
ommunicate effectively with clients, internal staff,
data to ensure reimbursement for patient services. C
ort the billing process.
Well-rounded profe
timely and accurate
providers, and insurance payers to supp!
High Academic Honors Recognition / Honor Roll.
Actively contribute to the achievement of team a
dures, and guidelines to ensu
rities in multi-task situations and remain fle
roblems.
nd organizational goals.
re consistent quality.
xible in changing environments.
.
*
« Follow policies, proce
s Manage time and prio
» Provide insight and recommendations to resolve P
.
.
Communication Platforms — Google Meet.
Microsoft Office Applications — Word, Exce
10-key Data Entry.
i; PowerPoint.
KEY QUALIFICATIONS
e + Collections * Co-Pay * Deductibles * Co-Insurance * EOBs
agement * Posting Payments * Government (Medicare & Medicaid) * Third Party Payers
Electronic Health Records (EHR) * Electronic Medical Records (EMR)
Managed Care (HMO, ppo, and POS) * Workers Compensation
Insurance Verification * Insurance Claim Processing * CMS 1500 * CMS 1450 (UB-04)
Front Office Operations * Medical Office Procedures * Scheduling
y & Physiology * HIPAA Compliance * Medical Coding (\CD-10-CM, HCPCS, CPT)
Medical Billing * Accounts Receivabl
Revenue Cycle Man
Medical Terminology * Anatom
EDUCATION
Medical Billing and Coding, 2025
ate of Applied Science Degree —
professionals Certificate
Ultimate Medical Academy Associ
HIPAA Essentials for Healthcare
Ultimate Medical Academy
IS, insurance
Introduced to the following concepts:
cal office procedure
s Medical terminology, medical billing and coding, claims processing, medi
verification, accounts receivable, collections, co-pays, and deductibles.
s Electronic health records systems and healthcare claims preparation and submission processes.
s Coding for diseases, surgeries, and medical procedures using ICD-10, cpt, and HCPCS coding systems.
= Organizing, analyzing, and examining health insurance claims for reimbursement and resubmitting rejected claims.
s HiIPAArules and regulations related to patient information privacy and security.
HEALTHCARE INDUSTRY EXPERIENCE
09/2017 — 41/2017
Adecco Staffing — Carrollton, KY
Customer Service Representative
» Greeted patients, collected information and documents, and verified insurance coverage-
tablished procedures.
» Checked patients in, re y issues, and followed es
ed confidentiality.
solved an
anner and ensur
» Notated patient accounts in an accurate Mm
Coastal Eye Associates — Alvin, TX 40/2007 — 40/2017
Receptionist / Customer Service
= Answered inbound calls, placed outbound calls, responded to inquiries, and met sales goals.
» Entered account data and communicated ina clear and concise manner.
d patients about their benefits, and provided information on contact lenses-
rage, informe
» Verified insurance COVE
es and procedures an h HIPAA guidelines.
» Adhered to company polici d complied wit
Vanessa Lee, Cont.
ADDITIONAL WORK EXPERIENCE
95/2019 — 01/2022
OK Foods - Heavenel, OK
administrative Assistant / production Associate
» Handled phone calls, communicated with sales manager regard
« Processed PO afe packaging and shipping for pu
s Ensured quality met specifications and quickly addressed quality concerns.
. Maintained a clean, organized workspace and worked as part of a team.
ing orders, and requested machine repairs.
blic use and consumption.
41/2018 - 95/2019
«1 Production Associate 93/2018 - 93/2018
OK Foods ~ Heavenel, O
r, TX Data Entry Clerk
Meador Staffing ~ Webste