Dynamic Medical Office Manager with Multilingual Expertise

Zoila Ramirez

Medical Office Manager with a strong work ethic and proven success at Reddy Care Medical Urgent Care. Expert in team supervision and EMR software, I excel in creating customized care plans and enhancing staff development. Bilingual in English and Spanish, I effectively coordinate with physicians and community resources to improve patient outcomes. Skills

Work History

Medical Office Manager

Reddy Care Medical Urgent Care, Pomona February 2018 - Current Authorization Cordinator

Younis Ali Medical, Pomona March 2009 - July 2017 Certifications

San Dimas, CA 91773

909-***-**** ********@*****.***

Team supervision Insurance eligibility and verification Strong work ethic Effective multitasking

Human resources Physician coordination

Administrative support Medical procedures scheduling Billing processes Community-based resources

Mental health care assistance Referral coordination Created customized care plans, working with staff and families to assess and meet individual needs. Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.

Assessed processes and procedures, complying with OSHA, and HIPAA regulations. Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable. Targeted specific community groups with wellness and disease care management information. Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.

Submitted for prior authorization with required documentation to appropriate funding source. Reviewed authorizations from payer to determine approved or denied items. Calculated estimated copay based on current insurance benefits. Maintained consistent follow-up on status of prior authorization requests. Languages

Certified Billing and Coding

Certified Medical Assistant

Certified Community Health Worker

Certified Medical Terminology and Anatomy