Remote Customer Service Specialist with Pharmacy Experience
Resume:
Pamela Cobb
New Haven, IN ***** ********@*****.*** 260-***-****
Medication Assistance Navigator Medication Adherence Specialist
Pharmacy Technician
Highly organized and detail-focused Medication Assistance Navigator, combining pharmacy technician and Health Information Management (HIM) knowledge with conducting outreach initiatives and identifying patients in need of support. Facilitating appointments at outpatient Medication-Assisted Treatment (MAT) clinics and serving as a resource and coach for patients. Responsible for identifying eligible program participants in accordance with established eligibility criteria and managing the daily intake and redistribution of medications within the program.
Core Competencies
HIPAA Compliant Health Information Management Process Improvements Detail Oriented
Problem Resolution Medical Record Management Leadership Management Medication Adherence Counseling
Professional Experience
Parkview Regional Medical Center, Fort Wayne, IN
Medication Assistance Navigator, Endocrinology 2023 - Present
Collaborate with medical providers and patients to address and resolve all obstacles related to medication adherence.
Coordinated and processed prior authorization, drafting appeals and completing manufacturer assistance for patients.
Verified and managed patient grant access while coordinated facility foundation funds and emergency medication access.
Identified, collected, assessed, and monitored provider documentation while abstracting medical adherence to assist Medicare subsidy when necessary.
Maintain correspondence with the Pharmacy department to facilitate test claims to verify pharmacy processing and associated costs for patients.
Parkview Regional Medical Center, Fort Wayne, IN
Pharmacy Technician, PRN 2021 - 2024
Coordinate with supporting staff in the preparation of medications, process prescriptions, maintain Pyxis machines for nursing stations. Verified inventory levels and prepare medication for subsequent shifts for pharmacy personnel. Monitor patients for changes in condition or vital signs and report adverse reactions to medication.
Compound sterile products, including intravenous (IV) medications and parenteral nutrition, under aseptic conditions following established procedures.
Operate and maintain automated dispensing systems (Pyxis) and equipment used for medications preparation and distribution, ensuring they are functioning correctly and efficiently.
Prepare and dispense medications orders under supervision of licensed RPH, ensuring accuracy in dosage and adherence to all hospital protocols.
Manage inventory level, restocking medications and supplies and removing ALL expired medications to maintain an efficient and safe pharmacy environment.
Pamela Cobb ********@*****.*** Page Two
Lutheran Hospital, Fort Wayne, IN
Pharmacy Technician II 2016 - 2021
Partnered with Pharmacist to provide essential support while scheduling Oncology and Surgery satellite pharmacies.
Preparing medications for Oncology outpatient pharmacy for patients
Maintained inventory
Supported surgery satellite pharmacies, ensuring the timely preparation of stat medications required for ongoing surgical procedures.
Additional Related Experience
East Allen County Schools, Fort Wayne, IN College Professor, Pharmacy Technician
Kroger, Fort Wayne, IN Pharmacy Technician II
Verizon Communications, Fort Wayne, IN Executive Assistant, Quality Specialist and Customer Service Associate
Education
–Bachelor of Applied Management (BS), Business Administration, Indiana Institute of Technology, Fort Wayne, IN
–Associate of Applied Science (AAS), Medical Assisting, Ivy Tech Community College, Fort Wayne, IN
–Certified Pharmacy Technician (CPhT), Indiana State Pharmacy, Fort Wayne, IN
Credentials
–Certified Pharmacy Technician (CPhT) License # 30092153
–Indiana State Pharmacy Technician License # 67024900A
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