Hardware/Software/Network Technician Resume Title: IT Technician
Resume:
Anthony Farrior
Hardware/Software/Network Technician
Philadelphia, PA 19142
**********@*****.***
Work Experience
Desktop Support Technician University of Pennsylvania Hospital September 2008 to June 2023 Philadelphia, PA
● Perform basic installations, repairs, upgrades and maintenance on Apple and Windows hardware and equipment.
● Trainer for new onsite techs.● Interim Lead until permanent Lead was hired.
● Assists in the analysis of technical products, systems, and networking devices and/or software.
● Analyze network devices on medical campus as on-site field support to customers including installation, servicing.
● Assists in instructing customers in the operation and maintenance of systems/equipment.
● Acts as a liaison with customers on administrative and technical matters for assigned projects.
● Performs testing of the final product and works with the customer to assure that the product performs as planned. Field Technician SR Assistant for UPHS The Computer Merchant March 2008 to October 2008 Philadelphia, PA
●Initiate and complete PC projects according to specification including network domain configuration.
● Install PCs, hardware and the needed software to complete project
● Work closely with Project Mgrs. to instruct and direct smaller grouped projects
● Provide client-side support for any situations after project is completed Dell Support Tech Qualxserve/DELL
January 2007 to March 2008 Philadelphia, PA
● Break/Fix Dell under Warranty Hardware
● Provide Excellent hardware and troubleshooting service
● Pick up and deliver DELL parts via DHL
● Receive tickets/work via website, email and calls Education
The Chubb Institute Springfield, PA
Network Security/IT
January 2005 to July 2005
High School Diploma
Saul W B Agricultural School Philadelphia, PA
1987 to 1991
Anthony Farrior
Hardware/Software/Network Technician
Philadelphia, PA 19142
**********@*****.***
Technical Skills
Remote Support: Skill in providing remote technical support to end-users using remote desktop tools or other remote assistance software.
Advanced Hardware Knowledge: Proficiency in diagnosing and repairing hardware issues with desktop computers, laptops, printers, monitors, and other peripherals. Network Security: Understanding of network security principles and best practices, including firewalls, intrusion detection/prevention systems, encryption, and access control. Network Configuration and Administration: Ability to configure and manage network devices using command-line interfaces (CLI) or graphical user interfaces (GUI). Security Awareness: Working knowledge of cybersecurity practices, including antivirus, firewalls, and data protection measures.
Communication Skills: Effective communication skills, as Network Associates often need to work with other IT professionals, end-users, and management.
• Search Engine Optimization (SEO) • WordPress
• Google Analytics • Desktop Support
• Mobile Devices • Android
• SCCM • Active Directory
• Computer Networking • Software Troubleshooting
• Network Monitoring • Linux
• TCP/IP • LAN/WAN
• Mac OS • Network Support
• Microsoft Windows • Content Management Systems
• Learning Management Systems CISCO Academy and TestOut
• Cloud Management Systems, SaaS, ERP, and VPS
IT Certification
CompTIA A+
July 2012
Memberships/Special Interest Groups
West Philadelphia High School
Career and Technical Education
Occupational Advisory Committee Member 2015
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