IT Help Desk & Cybersecurity Support Specialist

Aaron Travitsky

Altamonte Springs, Florida ***********@*****.*** 407-***-**** www.linkedin.com/in/aaron- travitsky

PROFESSIONAL SUMMARY

Detail-oriented professional with hands-on experience in customer service and technical support. Proven track record of troubleshooting hardware issues, managing IT equipment, and delivering excellent customer service. Skilled in help desk support, system documentation, and hardware installation, with a focus on providing clear technical communication to end-users. Strong foundation in IT fundamentals supported by relevant certifications and practical experience in business environments. CERTIFICATION & SKILLS PROFILE

Certifications: Ricoh 4500 Certification, HP Cyber Security Certification, TDX Arena Certification Operating Systems: Windows OS, Linux, MacOS

Networking: Windows Servers 2019 -2022

Programming Languages: PowerShell, Linux

Tools: Wireshark, ClamAV, TCPdump,Windows Admin, Snort PROFESSIONAL PROJECTS

Cybersecurity Labs & Projects Thrive TDX Area UCF November 2025 Bruce’s Workstation - Malware Analysis Project

Detected and analyzed a malicious executable using Python automation, ClamAV, and VirusTotal; identified file hashes, related artifacts, and supported incident response.

• Automated malware detection and analysis using Python, ClamAV, and VirusTotal to identify a malicious executable, verify its hash signature, and uncover additional files created after execution.

• Strengthened system security by documenting findings, analyzing the malicious connection, and recommending AV signature updates and improved firewall protections. Cybersecurity Labs & Projects Thrive TDX Area UCF November 2025 Flying Piglet - Network Traffic Analysis & Intrusion Detection Identified malicious inbound traffic using TCPdump and created custom Snort rules to detect and alert suspicious activity, improving network visibility and early-threat detection.

• Captured and analyzed network traffic using TCPdump to identify malicious requests targeting internal systems.

• Created Snort detection rules to alert suspicious traffic, improving real-time threat visibility and network security posture.

PROFESSIONAL EXPERIENCE

Seminole Office Solution, Longwood, Florida

February 2025

Field Printer Tech / Field IT Tech

• Troubleshoot hardware failures, software errors, and network connectivity problems.

• Installing and configuring new hardware components, including printers, desktop and peripherals, following manufacturer guidelines and practices.

• Achieved highest cost efficiency within the company for printer repairs, while maintaining an 85% total call completion rate.

• Resolved network printer connectivity issues, reducing user complaints by 70%

• Reduced repair time by 70% through preparation, having parts on hand, and using service manuals.

Sissines Business Solutions, (Orlando, Florida) July 2023–February 2025

Field Tech

• Worked on Ricoh and Canon wide-format and production machines (ImagePROGRAF, Ricoh Pro Series).

• Networking (TCP/IP, DHCP, Print Server Configuration)

• Print Management Software (Papercut, Uniflow)

• Learned Hardware: Fuser units, Transfer Belts, Rollers, Maintenance kits

• I was able to cut downtime by 30% through proactive maintenance

• Was able to have a 90% first – call fix rate

• Had the lowest repair cost in the team

EDUCATION

University of Central Florida Orlando, Florida

Cybersecurity Certificate

March 2025– November 2025

• Courses

• Active Directory & Group Policy

• Windows Server & Enterprise Creation

• Domain Name System (DNS)

• Microsoft Endpoint Security

• Dynamic Host Configuration Protocol (DHCP)

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