Business Support & Title Insurance Specialist
Resume:
Tracye Morris
Richmond, VA **222
*********@*****.***
OBJECTIVE
To obtain a challenging position that allows me to utilize my current skills to assist in advancing a business that offers a stable employment opportunity.
EXPERIENCE
2014-2023 McGriff Insurance Services
Title Insurance Specialist III
Determines initial and continuing coverage for individuals and families for the full range of federal, state, and local public assistance, services, manages a full caseload, including cases requiring advanced program knowledge completes interviews and assessments of clients to identify appropriate programs and assistance. Review for accuracy and approve Title Search invoices for payments. Responsible for wire transfer approvals up to $7,500.000. Assigned policy jackets that contain notices with commitment to issue policies with conditions routinely exercises independent judgment to make accurate determinations and recommendations for complex eligibility and services, compile data and provide detailed documentation and reports; good oral and written communication skills; ability to express ideas clearly and concisely, orally and in writing; ability to express self tactfully, clearly and positively, often in stressful situations; ability to work independently and as part of a team; ability to navigate effectively through ambiguous situations; ability to collaborate effectively to establish and maintain a good working relationship with applicants and recipients, colleagues, department staff, relevant stakeholders and assist with special workgroups 2012-2014 BridgeTrust Title Group
Mortgage Loan Processor
Assist closers; prepare the loan for full file underwriting review, request HOI, Payoffs and Tax information. Assist Post closing; require, generate cover letters for recorded documents and mail. Assist front Reception; monitor fax and email via Microsoft Outlook distributing appropriately. Receive incoming calls and walk in clients and open new files. Assigned policy jackets for title insurance policies, request final letters or owner’s affidavits, scan and mail to our document review team. 2008-2012 Friedman & MacFadyen P. A.
Foreclosure Specialist
Assist attorneys in preparing foreclosure documents, letters and meeting foreclosure timeframes. Handled all foreclosure files, throughout various stages of the foreclosure processes. Communicated effectively with Lenders via phone, email and client websites, to ensure all information needed was received to expedite the foreclosure process. Also serviced the customer to accurately prepare reinstatement and payoff quotes upon request. Work within a paperless environment, updated firm computer databases and client websites with dates and notes pertaining to each file. Multi-tasking and prioritized work, so time sensitive work was finished within client guidelines
2007-2008 SunTrust Mortgage
Team Lead Customer Service Representative
Build customer satisfaction and loyalty; providing consultative selling solutions that fit the customer’s needs. Followed up on customers request accurately and expeditiously to process information and resolve issues, documented the system with clear and concise language to include proper status codes, maintained an overall understanding of operational computer software applications to perform job duties accurately and efficiently. Responsible for conducting training, distributing related documentation to enhance service operations processes and effectiveness, and evaluating prescribed training involving teaching of more concrete skills that are focused on sales mechanics and processes. Analyzed the need for current procedures. Team Lead Customer Service of customer service team, facilitated and participated in on-going training to stay abreast of management skills, products and policy changes, reviewed, monitored and scored calls for quality assurance. 2006-2007 Paragon Title Company, LLC
Closing Coordinator
Prepared the loan for full underwriting review. Requested HOI and Payoffs. Gathered tax information. Processed files on accepted title orders to determine accuracy of information and need for additional documents. Calculated prorated balances on mortgages, taxes, and hazard insurance premiums, as of closing date and recorded balances on closing statement form to provide both parties with accurate and financial information. Reviewed commitment to ensure acceptable conveyance of property title to prospective buyers. Prepared the closing statement according to lender guidelines. Presided over the closing meeting, reviewed, and defined terms in the closing package to the buyer. Notarized signatures that ensured acceptance of agreement. Education
Business Management
Virginia Union University
1980-1982
Certifications
Title License
2015-2024
Notary Public
2006 - 2026
References
Available Upon Request
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