Security Guard Application - Client-Focused Operator
Resume:
KYAW SOE HLAING
Maspeth, Queens. New York. *****
***********@*****.***
Authorized to work in the U.S.
Class D Driver License
SUMMARY OF QUALIFICATIONS
• Experienced professional with a comprehensive background in Sales & Marketing for Food and Beverage, Sales Executive roles, and Warehouse Supervision.
• Skilled in relationship management, business development, strategic planning, and performance monitoring across diverse industries.
• Proficient in Microsoft Word, Excel, and PowerPoint. PROFESSIONAL EXPERIENCE
Warehouse Supervisor
City Mart Supermarket Co., Ltd. (Yangon, Myanmar) December 2018–December 2024
• Planned and assigned daily tasks to warehouse associates, including receiving, sorting, putaway, picking, and shipping.
• Oversaw regular cycle counts and full physical inventory audits to reconcile discrepancies in the Warehouse Management System (WMS).
• Identified bottlenecks and implemented "Lean" methodologies or 5S standards to optimize space utilization and labor productivity.
• Utilized WMS, ERP (e.g., SAP, Oracle), and RFID technologies to track shipments and analyze operational performance.
• Hired, onboarded, and mentored new staff on standard operating procedures (SOPs) and equipment use (e.g., forklifts, pallet jacks).
• Measured and reported on Key Performance Indicators (KPIs) such as picking accuracy, order lead time, and labor efficiency.
• Managed staff schedules, tracked attendance and overtime, and conducted regular performance appraisals.
Sales Executive
Peace Myanmar Group Co., Ltd (Yangon, Myanmar) April 2010–November 2018
• Prospected and generated leads by identifying and qualifying new business opportunities through cold calling, social selling, and networking.
• Delivered tailored product/service pitches to articulate value and address specific client pain points.
• Negotiated contract terms, pricing, and agreements to finalize sales while ensuring profitability.
• Managed accounts, nurturing client portfolios to foster long-term loyalty and identify upselling opportunities.
• Maintained accurate records of interactions in CRM tools to support accurate forecasting.
• Achieved monthly/quarterly revenue and volume goals and monitored lead conversion rates. Sales & Marketing (Food and Beverage)
Myanmar Mayson Co., Ltd. (Yangon, Myanmar) November 2000–March 2010
• Built and maintained strong partnerships with key accounts, such as restaurants, grocery stores, and wholesalers.
• Identified new business opportunities and closed deals with potential clients.
• Developed and implemented strategic plans to meet revenue targets and expand market share.
• Monitored competitor activities and market trends.
• Coordinated with logistics teams to ensure demand was met and managed inventory levels.
• Created short- and long-term marketing strategies to drive consumer awareness and brand preference.
• Organized and participated in networking events, trade shows, and sampling events. EDUCATION
Bachelor of Arts (History)
Yangon University, Myanmar 1995–2000
SKILLS & CERTIFICATIONS
• IT Skills: Microsoft Word, Excel, PowerPoint
• Industry Software: Experienced with WMS, ERP (SAP, Oracle), RFID, and CRM systems
• Driver License Class D
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