Customer Service Specialist with Experience in Care and Admin
Resume:
Angelia Russ
************@*****.***
PROFESSIONAL SUMMARY
Customer Service Representative position dedicated to delivering excellent client support.
CORE COMPETENCIES
PROFESSIONAL WORK EXPERIENCE
Customer Relationship Management
Conflict Resolution & Problem Solving
Active Listening & Communication Skills
Multitasking & Time Management
Empathy & Customer Care
Comfort Keepers 9/2021-Present
Home Health Aide
●Assisted in maintaining the patient’s and Activities of Daily Living (ADL)
●Encourage Fluid intake
●Skin, Hair and Foot care, wound care
●Prepared nutritional meals three times a day and snacks
●Assisted with glucometer and daily readings
●Light Housekeeping
●Assisted with Laundry and various linens
Lawrence Secretarial & Typing Service Lawrence, Indiana 12/1999-1/2020
Assistant Office Manager
●Provided Customer Service, Multitask-Phone lines
●Advertised Company to prospective clients
●Posted Accounts Payable and Receivable
●Handled necessary scheduling clients
●General or specific delegation of client priority issues
●Knowledgeable in multi-line phone systems, using dual monitors, and basic office
equipment. Skilled at first call resolution and customer retention techniques.
●Faxing, filing
●Administrative Support training new employees
Conseco Insurance Carmel, Indiana 6/1994-12/1999
Customer Service Representative
●Fielded inbound calls
●Trained approximately 17-25 New Hires
●Provided customer support to approximately 75-100 customers daily
●Multitask-Phone lines
●Accurate filing procedure
●Team oriented in call center environment
● Articulated excellent listening and verbal skills
●Valued customer service and conflict concern resolutions
EDUCATION AND TRAINING
Indianapolis Urban League, Indianapolis, Indiana 06/2022
New Beginnings Work Readiness Training Program
Thomas Carr Howe High School High School Diploma
P.S.I. Institute Data Entry Certified
Southern New Hampshire University... continuing education
LICENSE INFORMATION
HHA2300068 Profession: Nurse Aide Type: Home Health Aide
Status: Active Issued 1/12/23 Expiration: 1/12/2027
Reason: License Status Date: 1/12/2023
Issuance.
Method: Examination
NationalCPRFoundation
(Infant-Child-Adult) I.D. #6737D2
Certificate: Standard - CPR / AED Date: 10/6/2023
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