Customer Service Supervisor with Leadership Experience

Lisa Miller

**** **** ***** ****, ******* SC, ***31

843-***-**** – **********@******.***

SKILLS

Customer service, supervisory experience, troubleshooting, excellent interpersonal and communication skills, technical knowledge, accuracy

EXPERIENCE

Home Telecom, Moncks Corner, South Carolina- Customer Service and Sales Supervisor

March 2019 - Present

●Oversee customer call center operations, ensure employee development for promotion and new service training, interact with customer queries and complaints, oversee monthly employee metrics, train new hires from all offices, correct errors from multiple department reports, set up new employee codes, provide coverage for employee breaks and lunch

Home Telecom, Moncks Corner, South Carolina – Customer Service Lead

December 2015- March 2019

●Provide assistance to all customer call center employees, handle port requests, process error reports and individual error corrections, handle morning calendar updates for employee outages, train customer service employees, provide coverage for employee breaks and lunch

Home Telecom, Moncks Corner, South Carolina – Customer Service Representative

April 2006 – December 2015

●Answer phones, process customer orders, print notices, assist walk-in customers

EDUCATION

Trident Technical College, North Charleston, South Carolina – Earned Associates in Science core class credits

August 1993 – December 1993 and August 2004 – Feb 2006

Macedonia High School, Moncks Corner, South Carolina

August 1989 – May 1993

●Received academic diploma, Beta Club, Model Congress, FBLA

OTHER EXPERIENCE

2004 – 2005: Assisted manager of All About Sports (sporting goods store) with managing store, ordering new products, oversight of cashier department, developing timesheets, payroll processing

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