Remote Live Chat Agent Candidate with Healthcare Background

Demitri Starks

Referral Coordinator

903-***-**** *******.******@*****.*** Dallas, TX

PROFESSIONAL SUMMARY

Detail-oriented professional with extensive experience in patient referrals, benefit verification, and appointment scheduling. Proficient in accurate documentation, insurance verification, and medical terminology. SKILLS

Pre-authorizations Accurate documentation Insurance verification Data entry proficiency Patient scheduling Medical terminology Electronic patient charts Teamwork and collaboration Customer service Attention to detail

EXPERIENCE

REFERRAL COORDINATOR, Plano, TX

Concentra Medical Center, June 2019-Present

• Manage incoming patient referrals

• Verify patient's benefits

• Obtain authorization for referrals and schedule appointments accordingly CERTIFIED PHARMACY TECHNICIAN, Irving, TX

McKesson Specialty Pharmacy, July 2018-March 2019

• Maintain and update accurate patient records

• Enter prescriptions into pharmacy system (CPR+)

• Set up delivery for medications

CERTIFIED PHARMACY TECHNICIAN, Texarkana, TX

Wadley Regional Medical Center, August 2016-July 2018

• Label, fill, and deliver medications to specific care locations

• Receive discontinued medications and credit charges

• Prepare IV administered medications using aseptic techniques CERTIFIED PHARMACY TECHNICIAN, Texarkana, AR

Riverview Behavioral Health, May 2015-August 2016

• Assist Pharmacist with prepackaging medication

• Deliver medications to specific units and refill Pyxis

• Order supplies and maintain inventory daily

CERTIFIED PHARMACY TECHNICIAN, Coppell, TX

Davita Rx, October 2013-January 2015

• Process orders in a timely manner

• Complete prior authorization process for physicians

• Inform dialysis patients of possible delay of medications CERTIFIED PHARMACY TECHNICIAN, Richardson, TX

CVS/Caremark/Appeals, December 2012-October 2013

• Answer calls in a professional and friendly manner

• Assist physicians and pharmacies with prior authorization process

• Process claims in a timely manner

• Complete appeals and exceptions for denied claims EDUCATION

HIGH SCHOOL, Texas

Liberty Eylau High School, January 1993

CAREER INSTITUTE, Texas

Southeastern Career Institute, January 2006

JOB TITLE

Referral Coordinator

REFERENCES

References available upon request

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