Security Professional with Customer Focus and Safety Leadership
Resume:
ODEAN R. R. THOMPSON *** **th Street
Brooklyn, NY 11209
***************@*****.***
WORK EXPERIENCE:
Allied Universal October 2023-Present
Security Officer
● Exhibit great customer service skills, when interacting with the general public on a daily basis and interaction with client and staff
● Serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.
● Provide customer service to clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities.
● Respond to incidents and critical situations in a calm, problem solving manner
● Conduct regular and random patrols around the business and perimeter. Target September 2023- November 2023
Team Leader
● Lead assigned business units backroom process, organization, layout and replenishment of the salesfloor to ensure product is available for guests.
● Lead and create a safety advocacy culture by understanding how safety impacts the role and that of my team.
● Identifying and correcting hazards and holding team accountable to working in a safe manner to benefit themselves and others. If applicable, as a key carrier, follow all safe and secure training and processes.
● Establish clear goals and expectations and hold team members accountable to expectations
● Lead team onboarding, learning and help close product knowledge and skill gaps through development, coaching and team interactions
● Demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way
Target September 2022-September 2023
Security Specialist
● Support sales by welcoming and engaging guests and team members at the front of store and on the sales floor; help guests find the products they are looking for.
● Respond to and accurately document security incidents
● Submit appropriate documentation in the system for all incidents following Asset Protection policy and procedures
● Train team members to apply merchandise protection and audit execution
● Prevent theft and shortage at the front of store by performing receipt checks for exposed high-dollar merchandise
● Teach and train team members on operational shortage focus area opportunities as directed by Asset Protection leadership
● Model working safely while maintaining a clean store for guests and team members
● Demonstrate a culture of ethical conduct, safety and compliance
● Conduct productive merchandise recoveries and provide apprehension support as needed, strictly adhering to AP policies and procedures and AP leadership guidance Embassy Republic of South Korea, Jamaica, W.I. July 2018-October 2021 Transport/Security Officer
● Drive the Ambassador on Diplomatic Missions Locally and Nationally
● Drive embassy representatives to their desired destination related to the work
● Serve as personal security for Ambassador for both local and national Diplomatic Missions
● Liaised with onsite 24-hour security personnel for Ambassador’s personal residence and Embassy offices
● Executed daily Diplomatic Missions (unable to disclose nature of missions)
● Managed the maintenance of the diplomatic vehicle
● Schedule regular car service appointments and report any issues
● Book car wash and detailing services to maintain interior and exterior cleanliness of the car
● Ensure the car seats are clean and comfortable for all riders
● Using navigation apps to determine the best routes ahead of time
● Listen to traffic and weather reports to stay up to date on road conditions
● Adjust the route to avoid heavy traffic or road constructions, as needed
● Managed, purchased and inventoried event supplies (alcohol, decorations, cutlery etc.)
● Ordered and collect office supplies and other office needs
● Handled mailing, keeping track of recipients ensuring the mail was delivered.
● Promoted Social and Embassy Events by hand delivering invites to dignitaries and flyers to invited guests
● Assisted in organizing and coordinating company events
● Deposited checks, couriered mail to the post office and other mailing companies EDUCATION:
Kingston College High School, Jamaica W. I September 1996-May 2001 NY Security License Expiration Date: September 21, 2025 SKILLS:
● Microsoft Word,
● Interpersonal skills
● Navigate CCTV
● Problem-solving,
● Leadership experience
● Strong work ethic
● Self-motivated
● Time management
● Collaboration
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