Customer Service & Accounts Specialist with Detail-Oriented Drive

Highlights of Qualifications

Skilled in providing excellent service to both internal and external customers.

Excellent Communication Skills - articulate, persuasive, concise.

Very organized and detail oriented - able to handle multiple tasks with attention to accuracy - able to work with minimal supervision.

Effective time and work management skills.

Strong investigative research abilities.

Team player with record of supporting other team members to enhance overall unit productivity - going the extra mile to get the job done.

Technical Skills - Company specific systems; skilled in Word; Excel; Outlook Express.

Accomplishments

Rated - manually and on-line - all lines of business- Property, Auto, General Liability, Crime, Business Owners, Commercial Catastrophe, Inland Marine and Workers' Compensation Policies.

Developed reputation for doing work accurately, neatly and consistently within deadlines.

Contributions to the company were recognized by cash bonuses, consistently high-performance appraisals, and positive feedback from internal and external customers.

Responded to internal and external customers’ requests for information, changes, quotes and other matters. Demonstrated an ability to communicate effectively with people at all levels.

Communicated extensively with state reporting bureau regarding mandatory Workers' Compensation policy change reports, successful in eliminating possible fines and saving company money - recognized by Home Office for a job well done.

Professional Experience

McDonald’s

Litchfield, Illinois

Cashier

8/30/24 – 2/21/25

Casey’s

Witt, Illinois

Cashier

4/28/23 – 5/19/24

Hillsboro Area Hospital

Hillsboro, IL

Patient Accounts Department - Collection and Credit/Financial Assistance Counselor

12/29/14 – 6/15/22

•Pull accounts receivable information from our system and send it to our outsource company to send monthly statements. We currently have 3 types of statements: Hospital, Slow Pay and re occurring.

•Receive applications and documentation for Financial Assistance to establish if patient qualifies for assistance. Apply assistance to account (if qualify) and send letter to patient to advise results.

•Send accounts to collection company if necessary.

•Provide end of month report for supervisor advising amount of financial assistance has been provided for the month and amount that has gone to collections.

•Answer phone and help customers with questions about their account and/or statement. Add insurance information and update account with current information. Set up claims in the account to be sent to their insurance for processing.

•Since January 2021, I have posted the daily deposit each day along with my other duties. This includes Insurance payments and private pay payments.

•Since February 2021, I send daily reports of all payments posted and account adjustments to our extended office for them to contact the patient for payment and they also send out statements.

CNA Insurance Company

Chicago, IL

Select Risk E & S Property Underwriter Technician

3/22/2004 – 11/12/2014

• Provided wide ranging technical support to underwriter of all commercial and major risk- new business, renewals, quotes, endorsements - business written. Consistently met strict deadlines and exacting standards of accuracy.

• Supported up to 4 underwriters at the same time. I prescreened submissions; I contacted brokers for missing information to set up the account completely for the underwriter. I processed policy issuance, renewals, endorsements, cancellations and reinstatements.

Crum & Forster Insurance

Chicago, IL

Casualty Underwriter Assistant

General Liability, Auto, Worker Compensation

2002-2004

ACE USE

Chicago, IL

Underwriter Assistant - Inland Marine Department

1999-2001

Insurance Staffers

Insurance Temp Service

Chicago, IL

Harrington Benefits - Veterinarians Group Health Insurance - Claims processer

1998-1999

Hartford Insurance Group

Chicago, IL

CSR - Direct Support Unit

Workers Compensation, General Liability, Auto, Inland Marine, Property

1993-1998

Education

Hillsboro High School

Hillsboro, IL

High School Diploma

Central College

McPherson, KS

Major: Family Relations

Associate’s Degree

Contact this candidate