Experienced Customer Service & Operations Professional
Resume:
DeiJhane Davis
Orangeburg, SC
*************@*****.***
Professional Summary
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Willing to relocate to: Orangeburg, SC
Authorized to work in the US for any employer
Work Experience
Residential Assistant
Denmark Tech-Denmark, SC
September 2024 to Present
• Assistant students in locating assigned dorm.
• Maintain the safety of all students/visitors within my assigned dorm.
• Keep a clean sitting area
• Check-in all people who enter dorm
• Routine safety checks in dorm
Assistant Manager
Family Dollar-Bamberg, SC
April 2024 to January 2025
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of 11 employees, providing guidance and support to maximize productivity
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
• Developed employee schedules based on business needs while optimizing staffing levels during peak hours
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Forklift Operator/Material Handler/Order Puller
Pet Supplies Plus-Orangeburg, SC
February 2024 to January 2025
Use the RF scanner to locate items. Scan location, load items onto pallets. Complete order, print ticket and drop pallets at loading location.
Customer Service Representative
InfoCision
April 2023 to October 2024
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
Cashier/Customer Service
Calhoun Oil Company-Orangeburg, SC
January 2023 to June 2023
Assist customers in checking out goods they've purchased. Keeping store/work area clean. Maintain money received.
Shipping/Receiving Clerk
UFP Industries, Inc.-Orangeburg, SC
January 2021 to May 2023
Inspecting and unpacking received items, verifying inventory, and preparing packages for shipment by weighing, labeling, and arranging for postage.
Port Guard
TradePort Logistics, LLC-Mount Pleasant, SC
May 2021 to December 2022
• Protect the company’s property and staff by maintaining a safe and secure environment. Stop trucks as they come in. Get their trailer/truck number and their license. Tell them where the load is located. Get the paperwork to match the load and fill it out. When they return with the load, return their license and give them their paperwork. Responding to alarms within the warehouse. Patrol the premises periodically to ensure the safety of everyone.
Machine Operator, Part Inspector, Packer, Label Handler QMI Group, Inc-Orangeburg, SC
December 2019 to December 2020
The machine made the part, I removed it and inspection was done after inspection I packed the parts into crates/boxes, after I'd place a label onto the box/crate and then place them onto the pallets for the lift driver.
Machine Operator/Assembler
Allied Air Enterprise-Orangeburg, SC
June 2018 to June 2019
I placed metal sheets into the machine. Once the machine finishes I removed the part and inspection was done after inspection I sent the part down the line. Machine Operator/Material Handler
Bosch-Charleston, SC
June 2017 to November 2018
The machine made the part I removed the part once done, inspection was done if the part passes inspection I packaged them into crates and placed labels onto the crate. Education
High school diploma
Orangeburg Wilkinson High
August 2011 to May 2015
Skills
• Microsoft Excel
• Phone etiquette
• Driving
• Assembly Experience
• Care plans
• Materials handling
• English
• Home care
• Quality Inspection
• Customer Service (10+ years)
• Organizational skills
• First aid
• Grammar Experience
• Communication skills
• Heavy lifting
• Typing
• Caregiving
• Order Picking
• Customer service
• Patient care
• Machining
• HIPAA
• Load & unload
• Microsoft Word
• Warehouse Associate (4 years)
• Quality Control (2 years)
• Retail sales
• Windows
• General Labor (3 years)
• Microsoft Office
• Senior care
• Maintenance
• Packaging
• RF scanner
• Microsoft Outlook (5 years)
• Materials Handling
• Pallet jack (3 years)
• Shipping
• Manufacturing Experience (3 years)
Certifications and Licenses
Reach Truck
Present
Forklift Certification
Driver's License
Pallet Jack Certification
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