Customer Service Specialist with Strong Support Skills
Resume:
ASHLEY
BLANCHARD
******************@*****.**
m
Youngsville, LA 70592
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
PROFESSIONAL SUMMARY
RelyOn Nutec - Business Support Specialist
Lafayette, LA • 02/2009 - 12/2023
WORK HISTORY
Delivered exceptional customer experiences and promoted strong relationships.
•
Consulted with customers about current products and services, proposed upgrades and finalized sales.
•
Provided expert support and troubleshooting via telephone and web chat services.
•
• Gathered, organized and input information into digital database.
• Maintained database systems to track and analyze operational data.
• Collected, arranged, and input information into database system. Handled customer inquiries and suggestions courteously and professionally.
•
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
•
Answered customer telephone calls promptly to avoid on-hold wait times.
•
• Updated account information to maintain customer records. Offered advice and assistance to customers, paying attention to special needs or wants.
•
Responded to customer requests for products, services, and company information.
•
Processed customer service orders promptly to increase customer satisfaction.
•
Participated in team meetings and training sessions to stay informed about product updates and changes.
•
Provided primary customer support to internal and external customers.
•
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
•
Exhibited high energy and professionalism when dealing with clients and staff.
•
Met customer call guidelines for service levels, handle time and productivity.
•
• Responded to customer requests, offering excellent support and SKILLS
• Documentation Abilities
• Troubleshooting Skills
• Training Experience
• Customer Relations
• Sales Support
• Problem Solving
• Telephone Support
• Time Management
• Customer Service
Terrebonne High School
Houma, LA • 05/2008
High School Diploma
EDUCATION
tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes. Followed up with customers about resolved issues to maintain high standards of customer service.
•
• Responded proactively and positively to rapid change. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
•
Trained new personnel regarding company operations, policies and services.
•
Contact this candidate