Warehouse Operations & CSR Specialist Organized, Efficient
Resume:
Marcus Henderson
Warehouse, Production, CSR Specialist
Pittsburg, CA 94565
******.***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Warehouse Office Specialist
COGENT Solutions and Supplies-Richmond, CA
2022 to 2025
Managed high call volumes, emails, faxes, Xerox, and maintained daily logs. Provided exceptional problems solving skills for drivers, vendors, and suppliers about shipping routes, delayed items, backorders, and rush orders. Researched, investigated, and resolved discrepancies. Data entry via MS Office and Oracle Fusion. Generated truck drivers manifests and daily route sheets. Scheduled, dispatched, and monitored all deliveries. Managed the calendar to maximize efficiency. Maintained office supply room, invoice processing, and responded to inquires from vendors. Provided support to Accounts Payable team members. Performed mailroom sorting, packaging, delivering, labeling, and stamping. Operated mail meter/stamping machine. Greeted and serviced customers at the will call window. Verified and deposited petty cash. Generated and filed end of day reports.
Shipping lead/Warehouse Inventory and Admin.
Automatic Bar Controls-Vacaville, CA
2017 to 2022
Picked, packaged, weighed, and labeled products for shipping. Operated sit down forklift, stand up reach lift, cherry picker, O.P., shrink wrap machine, and electric pallet jack. Managed multiple phone lines and emails with a professional, courteous content. Generated, organized, and maintained bill of ladings, statements of origin, shipping costs, and receipt dates. Data entry and order processing by use of SAP software, MS Office, and RF scanner. Performed weekly cycles counts to maximize inventory accuracy. Processed returns (RGAs) and made necessary inventory adjustments. Shipped via UPS Worldship, FedEx, USPS, LTL, and DHL. Checked and verified all inbound and outbound product. Maintained a safe clean work environment.
Receiving Supervisor
MG4 Manufacturing-Pittsburg, CA
2010 to 2017
Provided formal training to new hires for company SOP's, safe use of powered industrial equipment, PPE, and overall safety awareness. Delegated daily duties to fellow team members. Met with team members for periodic grading and evaluations. Quality checked, verified, inspected, and signed for all products being received. Generated new barcode labels for accurate placement and storage within the warehouse. Entered information into Oracle NetSuite ERP database and updated inventory accordingly. Performed RMAs/RGAs, cycle counts for KPIs, and use of RF Scanner. Filed and maintained all packing slips and POs from all products received daily. Operated sit down counterbalance forklift, reach lift, rider lift, O.P./ cherry picker, and both electric/manual pallet jack. Member of the Safety Committee. Education
High School Diploma
Pittsburg High School-Pittsburg, CA
Skills
• Supply chain
• POS
• CGMP
• Analysis skills
• Collaboration
• Documentation review
• Restaurant experience
• Quality Inspection
• Recruiting
• Logistics
• Lean
• Office experience
• CRM software
• Heavy Lifting
• Presentation skills
• FIFO
• Power tools
• Demand planning
• Forklift
• Store management
• Multi-line phone systems
• SSL
• Oracle
• Warehouse experience
• Document management systems
• Writing
• Manufacturing
• QuickBooks
• Organizational management
• Warehouse Supervisor
• Load & Unload
• Materials Handling
• Packaging
• Warehouse management system
• Interviewing
• Manufacturing facility
• Calendar management
• Procurement management
• Freight Experience
• 10 key typing
• Organizational skills
• Warehouse Distribution Experience
• Customer service
• Microsoft Excel
• Clerical experience
• Technical support
• Typing
• Assembly
• NetSuite
• E-commerce
• Mechanical knowledge
• GPS
• Mobile devices
• Mobile applications
• 3PL
• Data entry
• Guest services
• Sage
• Microsoft Access
• SQL
• Process improvement
• Web services
• Accounting
• Cash handling
• Databases
• Telecommunication
• Sourcing
• Microsoft Word
OSHA 10
Electric Pallet Jack Certification
Pallet Jack Certification
AED Certification
Overhead Crane Certification
CPR Certification
Additional Information
• HIGHLIGHTS OF QUALIFICATIONS -
• 20 years experience in relevant field; forklift certified
• Safety awareness (MSDS, PPE, Confined Spaces, Hazmat, Lockout-Tagout, OSHA, CPR etc.)
• Deep knowledge of SAP shipping software, UPS, Fed Ex, DHL, UPS Worldship, and RF Scanner
• Extensive experience operating forklift, pallet jack, overhead crane, and electrical control panel
• Great efficiency in Microsoft Word, Excel, Outlook, Data Entry, World Wide Web; Type 50 wpm
• Attention to detail, with the ability to work in physically demanding and high pressure environments
• Organized professional with excellent communication skills, verbally and written
• Flexible, proactive with the ability to multitask while leading a team and individual-based setting
• CPR, AED, and First Aid Certified
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