Customer Experience Advocate with IT Expertise

Greater Nashville Area, TN 615-***-**** *******@*****.*** Linkedin.com/in/clayton-parham

ACCOUNT PROFESSIONAL

Proven customer account professional with expertise in problem solving for healthcare, pharmacy, print mail and digital portal platforms. Recognized for consistent successful de-escalation of client issues and negotiation to an acceptable resolution. Motivational management style helps cultivate collaborative development of improved workflow processes, reaching benchmarks and achieving milestones as well as offering alternative solutions for targeted goals. The result is customer retention and positive operational revenue realization.

AREAS OF EXPERTISE AND CORE COMPETENCIES

• Microsoft Applications

• Virtual Private Networks

• Information Systems

• PC Troubleshooting

• Client Relations

• ERP Systems/SAP

• Enterprise Planning

• Customer Support

• Risk Management

• Special Projects

• Data Mapping

• SQL

EXPERIENCE

Home Depot, Smyrna, TN

Sales Associate

Oct 2023 - Present

Home Depot, is an American multinational home improvement retail corporation that sells tools,

construction products, appliances, and services, including fuel and transportation rentals.

HD sales associates interact with clients / customers to determine what product is needed for simple

to complex applications.

My role is specific to plumbing, which also included hardware and electrical respectively.

Daily tasks included, ensuring inventory was well stocked and updated using the HD priority

applications for Inventory Management. Directing customers to products and service teams to fulfill

requests. Supporting sales team by recognizing and generating sales leads.

Ensuring the customer experience was superb from start to finish.

SCHNEIDER ELECTRIC formerly SQUARE D, FRANKLIN, TN July 2021-Jan 2023

Service Coordinator (Contractor)

Schneider Electric is a French multinational company that specializes in digital automation and energy management. Schneider Electric is headquartered in Andover MA.

Reactive service planner supporting upstate New York, Northeast PA, New England and Chicago/Illinois and Wisconsin region by dispatching Schneider Electric field service engineers to customers needing repairs. Field service engineers rectify malfunctioning Schneider Electric heating and cooling units and perform routine preventive maintenance services based on contractual agreement. Schneider Electric partners are Amazon, Home Depot, Microsoft, Apple, Intel Google, including state and private sectors.

REVSPRING INCORPORATED, NASHVILLE, TN Feb 2020-May 2021 Revspring is an industry leader in Revenue cycle solutions utilizing print, payment, and digital products to enhance customer experience. Revspring Inc. is headquarters in Nashville TN

Implementation consultant performing tasks related to onboarding new clients or introducing existing clients to Revspring solutions and products. The Implementation Consultant gathers client details to ensure client needs and expectations are clearly understood and implemented.

CHANGE HEALTHCARE (Contractor), NASHVILLE, TN Aug 2018-Nov 2019

Implementation Analyst (Migrations)

Change Healthcare is a provider of revenue and payment cycle management that connects payers, providers and patients in the U.S. healthcare system. Change Healthcare is headquartered in Nashville TN. The name also refers to a company founded in 2007 which subsequently became part of the current amalgamation.

Migration Implementation analyst performing tasks related to merging Change Healthcare and McKesson client base to a single product. The sole objective is the smooth transition of both client bases from their legacy products to one enhanced product. This entailed work in SQL Management system, client web portal configurations along with a variety of other backend tools.

CARDINAL HEALTHCARE, LAVERGNE, TN 2016-2018

Cardinal Health, Inc. is an American multinational health care services company, and the 14th highest revenue generating company in the United States. Cardinal Health is headquartered in Dublin, Ohio.

IT Project Manager

Manage Third Party Logistics (3PL), projects encompassing software development life cycle technology standards specific to Specialty Pharmacy Services (SPS) for pharmaceutical warehousing and distribution life cycle. Projects involved SAP/ERP integrations with direct project portfolio ranging from $5M -$30M in Revenue Life Cycle.

CHANGE HEALTHCARE formerly (EMDEON BUSINESS SERVICES), NASHVILLE, TN Oct 2006 -Feb 2016

EDI Implementation Specialist/ EDI Real Time IT Business Analyst

Transform customer input into EDI standardized expressions, for transmission of Real Time patient information consistent with Health Insurance Portability and Accountability Act.

Review and interpret customer requirements into internal (CH) Software Development Life Cycle documentation for mapping specific transaction sets into real time switch applications for additional translation. This process is necessary before sending to the health provider community, channel partners, clearinghouses, and third-party software vendors.

AFFILIATED COMPUTER SERVICES, RIDGELAND, MS 2001-2006

EDI Research Specialist

ADDITIONAL EXPERIENCE

DELL COMPUTER INC., NASHVILLE, TN 1999-2001 Senior Technician

EDUCATION

Tennessee State University, Nashville, TN

Bachelor of Science, Computer Science and Business Management (Pending)

Clayton L. Parham

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