Pharmacy Technician Patient Access and Operations

Crystal M. Ortiz

Fresno, Ca. 559-***-**** *******.******@*****.***

Objective

Dedicated and detail-oriented Pharmacy Technician with comprehensive experience in retail pharmacy operations. Proficient in submitting prior authorization requests to providers and processing portal requests to Medi-Cal for patients, ensuring timely access to necessary medications. Committed to delivering exceptional patient care, optimizing pharmacy workflows, and fostering collaborative team environments.

Skills and Competencies

- Expertise in submitting prior authorization requests and Medi-Cal portal submissions

- Thorough understanding of retail pharmacy operations and medication protocols

- Effective communication with patients, healthcare providers, and insurance entities

- Proficient in prescription preparation, inventory management, and patient education

- Knowledgeable in pharmacy regulatory compliance and safety standards

- Skilled in workflow optimization and team collaboration

- Certified in Basic Life Support (BLS) and CPR, emphasizing patient safety

Professional Experience

Pharmacy Technician

Wal-Mart Pharmacy – Fresno, CA

October 2023 – Present

- Submitted prior authorization requests to healthcare providers, ensuring accurate and prompt processing for patient medications.

- Processed portal requests to Medi-Cal, facilitating efficient approval for patient prescriptions and treatments.

- Assisted patients with prescription-related inquiries, providing clear guidance and exceptional customer service.

- Managed prescription fills, inventory control, and pharmacy workflows, enhancing operational efficiency.

- Collaborated with healthcare providers and pharmacists to resolve medication-related issues, ensuring optimal patient outcomes.

- Maintained compliance with all regulatory and safety guidelines in retail pharmacy operations.

- Supported team members by sharing best practices, contributing to a positive and productive work environment.

Stower, WaterSpider, ProblemSolver, HazWaste

Amazon Fulfillment Center – Fresno, CA

July 2018 – November 2019

- Optimized inventory processes, ensuring seamless operations in a high-paced environment.

- Addressed critical operational issues as a ProblemSolver, maintaining compliance with hazardous waste protocols.

- Mentored new team members, fostering a collaborative and efficient work culture.

Education

Pharmacy Technician Certification Program

Sanger Adult School – Fresno, CA

January 2022 – June 2022

Licenses and Certifications

- California Pharmacy Technician License

- National Pharmacy Technician License

- BLS/CPR Certification

Achievements

- Enhanced Patient Access: Streamlined prior authorization submissions and Medi-Cal portal requests, reducing approval times for patient medications by 20%.

- Operational Improvement: Implemented inventory and workflow enhancements, increasing team productivity by 15%.

- Customer Satisfaction: Consistently received positive feedback for exceptional patient care and assistance.

- Team Leadership: Mentored new hires, contributing to a cohesive and high-performing team environment.

References

Available upon request

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