Remote Customer Support Specialist

Tranae Robinson

Remote Customer Support / Chat Support Agent

Florida Remote

******************@*****.*** 305-***-****

Professional Summary

Reliable and customer-focused professional with experience in chat, email, and call-based support. Skilled in handling customer inquiries, multitasking across systems, and maintaining professionalism in fast-paced environments. Strong typing and computer skills with the ability to learn new tools quickly. Seeking a remote chat support role. Core Skills

● Live Chat & Messaging Support

● Customer Service & Communication

● Typing & Data Entry

● Email Support

● Google Docs & Computer Skills

● Problem Solving

● Attention to Detail

● Time Management

Work Experience

Platinum Group Security — Security Officer

September 2025 – Present

● Communicate clearly and professionally with the public and team members

● Monitor situations and respond calmly to customer and safety concerns

● Document incidents accurately and follow company procedures

● Maintain attention to detail during overnight shifts Port of Miami – Call Command Center — Customer Service Representative June 2019 – October 2022

● Handled high-volume inbound calls assisting travelers, staff, and vendors

● Answered questions, provided information, and resolved issues efficiently

● Entered and updated information accurately into systems

● Maintained professionalism in fast-paced, high-pressure situations Technology

● Laptop provided

● Google Docs

● Email & Chat Platforms

● Typing & Multitasking

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