Customer Service Specialist

Rebecca Albritton

*** ****** **, **** ******, FL 34685

Phone: 727-***-****

Email: *****************@*****.***

Objective

To secure a remote [work-from-home] customer service position that offers flexible hours and competitive compensation, where I can leverage my strong communication skills and problem-solving abilities to enhance customer satisfaction and contribute to a positive team environment.

Ability Summary

· Communication Skills: Strong verbal and written communication abilities to interact effectively with customers.

· Problem-Solving: Ability to assess situations, think critically, and provide effective solutions to customer inquiries.

· Empathy: Understanding and addressing customer concerns with compassion and patience.

· Time Management: Skill in managing multiple tasks efficiently and meeting deadlines in a remote environment.

· Adaptability: Ability to adjust to new tools, technologies, and changes in procedures quickly.

· Attention to Detail: Precision in documenting customer interactions and following procedures accurately.

· Team Collaboration: Ability to work well with team members in a virtual setting, contributing to a cohesive work environment.

· Conflict Resolution: Skills in de-escalating situations and resolving conflicts professionally.

· Self-Motivation: Ability to stay focused and productive in a remote work environment.

Employment History

11/2021 - 09/2024

Driver Service Dispatch - CV - Contact Center

Agero Administrative Services, Medford, MA

Intake of customer client calls to assist customers primarily with the telematics within their vehicles. Assist customers with:

Creation of an account; Answer questions regarding the different subscription levels and what each consists of; Inability to log in to their account; Adding an authorized user to their account; Handle billing questions - updating credit card information - enroll or cancel subscriptions; Forgotten password; Answer a great variety of “How Do I … ” questions; Provide roadside assistance - ticket preparation & gathering information - and dispatch; Troubleshoot why customer's remote features appear not to be working; Assist police in tracking customer's stolen vehicles - executing mobilization of vehicles - releasing mobilization of vehicles; Troubleshoot call-backs regarding roadside tickets not yet having been responded to; Execute commands to remotely unlock car doors upon request of customer; Interpret and Resolve myriads of questions; and much more.

02/2008 - 05/2012

Help Desk Analyst

Nielsen Media, Oldsmar, FL

Interacted with Developers, Product Management, In-company Users, Helpline, Client Support and various Marketing Groups, providing World-Class Customer Service in supporting Nielsen's Proprietary Software for both internal and external clients.

06/2006 - 09/2007

Legal Administrative Assistant

Akerman Senterfitt, Tampa, FL

Supported Of Counsel and Associates within the corporate litigation section. Opened and maintained files; drafted pleadings and correspondence; made attorneys' document revisions; tape transcriptions; filing of pleadings with the Courts; calendared all dates; engaged court reporters as needed; scheduled hearings with the JAs, scheduled mediations and arbitrations; processed invoices; scanned all documents, incoming and outgoing to save to database; signed documents as licensed Notary Public when needed; assisted attorneys with time entries and billing reports; prepared attorney expense reports; etc.

11/2005 - 06/2006

Legal Secretary

TempWise, Inc., Tampa, FL

Worked on short term assignments, both with legal and corporate companies.

04/2005 - 10/2005

Executive Assistant

URS Corporation, Tampa, FL

Provided executive level assistance to the Corporate Vice President of Information Technology in a company of over 28,000 employees worldwide. Maintained a heavy, detailed calendar, including scheduling and synchronization of conference calls, meetings, live videoconferences, impromptu meetings and/or calls. Drafted letters and memos. Prepared detailed expense reports.

05/2003 - 03/2005

EXECUTIVE ASSISTANT

VITALITY FOODSERVICE, Tampa, FL

Provided executive administrative assistance to the Vice President, Assets and Service Management. Provided Litigation and Corporate legal and executive support to the Vice President and General Counsel. Received and dispensed legal materials, correspondence, and documents; restored, sustained, and established new legal files; drafted and prepared all correspondence; scheduled and coordinated conference calls and meetings; maintained client relationships; maintained deadlines; Notary Public; tracked and processed legal out-sourced invoices; documented revisions; coordinated travel; prepared expense reports; preserved confidentiality; assisted in the preparation and compilation of document due diligence for company buy-out; contributed assistance wherever needed. Company decided to out source legal support.

03/1995 - 04/2002

Legal Administrative Assistant

Qwest Communications, Denver, CO

Administrative/Executive Assistant(July 2001 - April 2002). Provided executive and administrative support to the Senior Director of Global Wholesale Product Markets. Maintained exceptionally arduous calendar; coordinated and made meeting preparations; handled special projects; enabled executive to remain focused; prepared and maintained confidential files; utilized organizational and computer skills; prepared expense reports; supervised administrative clerks.

Legal Assistant(December 2000 - July 2001). Regulatory Law. Provided Litigation support to the managing attorney for the State of Colorado; prepared filings to the Public Utilities Commission, State and Federal Courts; met all filing deadlines; maintained client rapport; prepared correspondence; maintained calendar docket and schedule; coordinated meetings; oversaw confidential information and documentation, etc.

Administrative/Executive Assistant (March 2000 - December 2000). Provided executive and administrative support to the Vice President of Regulatory Operations in Policy and Law and to the Executive Director by coordinating and making meeting preparations and calendaring/scheduling; maintained special projects; protected confidentiality; prepared expense reports.

Administrative/Executive Assistant (January 2000 - March 2000). Exclusive short-term project reporting directly to the President of Wholesale Markets dealing with the company's retention policies, and assisting his direct reports in formulating a projected focus of these procedures to their distinct organizations.

Legal Assistant(March 1995 - January 2000). Regulatory Law. Provided Litigation support to the Associate General Counsel and, at times, other attorneys within the group. Prepared filings to the Public Utilities Commission, as well as State and Federal Courts; met all deadlines (heavy litigation); maintained client rapport; prepared correspondence; performed calendar docketing and scheduling; coordinated meetings; managed special projects; organized team-building and other large off-site events/meetings/seminars/conventions; oversaw confidential information and documentation; Notary Public; was part of the team involved in the preparation and compilation of document due diligence for (an almost) company buy-out, then went through that arduous process again for an actual company buy-out.

02/2002 - 04/2002

Legal Secretary

Trenam Kemker, Tampa, FL

Supported Shareholder and Associate within the tax department; prepared documents for establishment of corporations; maintained corporate books and minutes; prepared stock certificates and monthly/quarterly tax filing documents; transcription; filing; scheduling/calendaring; entered attorney time for billing; prepared correspondence; performed maintenance, status and follow-up of trademark matters; executed document editing and proofreading.

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