Results-Driven Customer Support Professional

Laura Cooper

Miami, FL

Phone: 786-***-****

Email: *************@*****.***

Objective

Motivated and results-driven professional seeking a challenging position where I can leverage my skills, experience, and passion for continuous learning to contribute to the success of the organization. Committed to achieving both personal and team goals while fostering a positive and productive work environment.

Ability Summary

Employment History

Order Processing & Fulfillment Associate

Nordstrom, Coral Gables, FL 11/18/2025 – Present

Processed online and in-store pickup orders efficiently to support seasonal demand.

Performed order fulfillment, packaging, and inventory organization with accuracy and speed.

Coordinated with team members and management to maintain workflow and meet daily fulfillment targets.

Service Desk Technician

Blackbox Network Service, Miami, FL 02/2024 – 08/2025

Provided technical support and troubleshooting assistance to end users via phone, email, and remote tools.

Diagnosed and resolved hardware, software, and network-related issues efficiently.

Maintained accurate documentation of service requests, resolutions, and IT inventory.

Collaborated with IT teams to escalate and resolve complex technical issues.

Ensured high-quality customer service and timely issue resolution in a fast-paced environment.

Customer Service Representative

Chewy, Hollywood, FL 09/2023 – 12/2023

Responded to customer inquiries via phone, email, and chat, providing timely and accurate information.

Managed customer accounts, processed orders, and addressed billing concerns.

Maintained a high customer satisfaction rate through clear communication and effective problem resolution.

Customer Service / Sales Representative

Foot Locker, Miami, FL 02/2023 – 09/2023

Delivered outstanding customer service by answering questions and resolving complaints.

Identified customer needs and recommended suitable products through upselling and cross-selling.

Collaborated with team members and managers to achieve store sales goals.

Education

Tallahassee Community College – Tallahassee, FL

Associate of Arts (AA) Degree, GPA: 3.0+ — Graduated 2023

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