Bilingual Customer Service Specialist and Caregiver
Resume:
Youseline julien
Reliable and bilingual professional with hands-on experience in customer
service and retail. Skilled in translating client needs between English and Creole, resolving issues efficiently.
Everett,MA 02149
*****************@*****.***
EXPERIENCE
Stop and Shop Super Market, Somerville — Cashier/customer services
February 2020 - June 2023
Helped customers with purchases and questions, kept the store clean and organized, and handled money accurately. Worked well with others and always showed up on time.
Jovie Boston, Cambridge — Babysitter/nanny
January 2022 - September 2024
.Provided safe and caring supervision for children ages 2 to 10,Prepared meals, helped with homework, and organized playtime,Followed family routines and instructions with attention to detail Cutco Marketing Corporation, chicago— sales representative July 2023-March 2025
Assisted 50+ customers daily with purchases, returns, and product inquiries.
Maintained 98% customer satisfaction rating through prompt and friendly service.
EDUCATION
Medford High School, Medford MA — 10grades
January 2020 - August 2022
Somerville High School, Somerville MA — Diplomat
SEPTEMBER 2022 - June 2024
Completed secondary education with focus on communication, customer service.
PROJECTS Retail customer services simulation — Complete as part of online training-2023. Handled mock customer inquiries and complaints in both English and Creole .Practiced upselling techniques and conflict resolution.
SKILLS Sales & Customer
Service
Customer
Relationship
Management
Scheduling & Time
Management
Product Knowledge &
Upselling
Cash handling &
Communication
Handled complaints
calmly and
professionally
Operated cash
register and
processed payments
accurately
Childcare
Safety&Creative
Engagement
Familiar with basic
first aid and
emergency
procedures
Encouraged respectful
behavior and positive social
interaction
Award
HIGH SCHOOL DIPLOMA
LANGUAGES
English & Haitian Creyol
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