Administrative Operations & Payroll Specialist
Resume:
Kami Archibald
Idaho Falls, ID *****
*************@*****.***
Professional Summary
Detail-oriented administrative professional with experience in payroll processing, data management, and employee support. Strong background in office operations, customer service, and compliance, with a proven ability to handle confidential information and maintain accuracy under pressure. Work Experience
Self Reliance Specialist
State of Idaho-Idaho Falls, ID
January 2023 to October 2025
• Managed a high caseload and handled a high volume of inbound and outbound calls daily.
• Conducted client interviews to assess needs, verify documentation, and determine eligibility.
• Maintained detailed records in state databases.
• Explained program requirements and provided guidance on available resources.
• Delivered excellent customer service with professionalism, empathy, and confidentiality. Office Manager/Administrative Support
Omni AR, LLC-Idaho Falls, ID
October 2019 to January 2023
• Oversaw daily office operations, scheduling, and correspondence.
• Performed accurate data entry and maintained payroll, accounting, and client records.
• Processed payroll and managed accounts receivable/payable with attention to detail.
• Maintained confidential files and ensured compliance with company policies.
• Prepared reports and documents to support management and staff.
• Trained and supported staff to improve efficiency and accuracy.
• Served as liaison between clients, attorneys, and internal teams. Debt Collector
Medical Recovery Services-Idaho Falls, ID
July 2018 to January 2023
• Managed medical collections, working with patients to resolve outstanding balances.
• Negotiated payment arrangements with patients while maintaining compliance with HIPAA and FDCPA regulations.
• Communicated effectively with healthcare providers and legal teams to support collection strategies.
• Consistently met or exceeded monthly recovery targets while maintaining professionalism and empathy with clients.
Customer Service Representative
Channel Blend-Idaho Falls, ID
June 2011 to June 2014
• Made warm outbound calls to clients, providing information and assistance while maintaining a professional demeanor.
• Managed multiple customer interactions simultaneously, tracking call progress and ensuring accurate documentation.
• Consistently achieved above-average scores on quality control evaluations, demonstrating attention to detail and strong communication skills.
• Delivered excellent customer service, building positive relationships and resolving inquiries efficiently. Education
High school diploma
Skyline High School-Idaho Falls, ID
May 2010 to May 2010
Skills
• Attention to detail & accuracy
• Accounting support (3 years)
• Organizational skills
• Problem-solving & critical thinking
• Team collaboration & adaptability
• Call center systems / phone etiquette
• Customer service & support
• Conflict resolution & de-escalation
• Computer proficiency
• Administrative experience
• Active listening & empathy
• Multi-tasking in fast-paced environments
• Verbal and written communication
• Accounts payable and receivable management
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