Remote Customer Service & Documentation Operations Specialist

Trevecca Sturgis

Remote Customer Service & Documentation Operations

********.*******@*******.***

PROFESSIONAL SUMMARY

Detail-oriented and reliable customer service and administrative professional with experience supporting customer communication, documentation accuracy, and operational workflows in structured, compliance-driven environments. Proven ability to work independently in remote settings while maintaining professionalism, consistency, and attention to detail. Strong written and verbal communication skills with a commitment to quality service.

CORE SKILLS

Customer Service (Phone & Written Communication)

Documentation & Data Entry

Record Review & Accuracy

Digital File Management

Remote Work & Independent Task Management

Professional Communication Standards

Time Management & Deadline Tracking

Microsoft Word, Excel, Outlook

Web-Based Systems & Platforms

Confidential Information Handling

RELEVANT EXPERIENCE

Litigation Assistant (Hybrid / Remote)

Morgan & Morgan

Responded to client inquiries via phone and written communication while maintaining a professional and courteous tone.

Documented all interactions accurately in internal systems to support case workflows.

Reviewed records for completeness and accuracy, updating files as needed.

Managed routine, structured tasks requiring consistency, focus, and attention to detail.

Worked independently in a hybrid/remote environment while meeting deadlines and quality standards.

Administrative & Case Support (Hybrid)

Juvenile Court System

Entered and maintained accurate case documentation within secure systems.

Communicated clearly with internal teams and the public regarding general inquiries.

Reviewed records for accuracy and compliance with established procedures.

Maintained organized digital documentation to support operational processes.

ADDITIONAL EXPERIENCE

Military Service – Systems & Administrative Support

Developed strong reliability, accountability, and attention to detail.

Followed structured procedures while handling sensitive information.

Demonstrated discipline and consistency in routine operational tasks.

EDUCATION

Bachelor of Science – Business Management

Master of Science – Business Management

REMOTE WORK READINESS

Reliable high-speed internet

Dedicated, quiet workspace

Comfortable with virtual communication tools

Strong independent work ethic

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