IT Network Support Specialist with Cloud Basics

JARON WILLIAMS

Gwynn Oak, MD 410-***-**** *******@****.***

PROFESSIONAL SUMMARY

Mid-level IT and Network Support professional with hands-on experience in fiber-optic, copper, and wireless technologies. Skilled in troubleshooting network, voice, and data issues, configuring customer premises equipment (CPE), and supporting business-class connectivity solutions. AWS Certified Cloud Practitioner with strong customer-facing and documentation skills.

TECHNICAL SKILLS

Networking: TCP/IP, DNS, DHCP, VLANs, Static IP Configuration

Hardware & Systems: Modems, Routers, Switches, Access Points, CPE

Connectivity: Fiber Optic Splicing, Copper Cabling, Wireless Networking

Troubleshooting: Network, Voice (VoIP), Internet Connectivity

Cloud & Tools: AWS (Cloud Practitioner), Remote Configuration

Standards & Safety: NEC, NESC, OSHA, FCC

Soft Skills: Customer Support, Documentation, Cross-Team Collaboration

PROFESSIONAL EXPERIENCE

Verizon — York, PA

Customer Zone Technician II Nov 2022 – Present

Install, configure, and support residential and commercial fiber-optic and copper-based services.

Troubleshoot network, voice, and data issues from customer premises to central office.

Perform fiber splicing, testing, and infrastructure repairs to restore service.

Install and maintain networking equipment converting optical signals to data, voice, and video.

Collaborate with teams on infrastructure projects while adhering to OSHA and safety standards.

Comcast — Baltimore, MD

Commercial Communications Technician IV Sept 2018 – Nov 2022

Installed and supported business-class internet and networking services including static IPs.

Configured gateways, modems, port forwarding, and access points locally and remotely.

Diagnosed signal leakage, grounding, bonding, and connectivity issues.

Ensured compliance with NEC, NESC, OSHA, FCC, DOT, and ANSI standards.

Provided clear communication with customers, dispatch, and leadership.

Residential Communications Technician IV Sept 2014 – Sept 2018

Installed and supported residential video, voice, and high-speed internet services.

Resolved connectivity and performance issues from tap to customer equipment.

Configured wireless access points and home networking equipment.

Educated customers on services and optimized solutions based on needs.

EDUCATION & CERTIFICATIONS

AWS Certified Cloud Practitioner — Amazon Web Services 2022

University of Maryland University College — Coursework in Business Administration, Accounting GPA: 3.0

Woodlawn High School — High School Diploma

Contact this candidate