Administrative Operations & Compliance Professional
Resume:
EXPERIENCE
REMOTE FRAUD ANALYST
JANUARY **** – OCTOBER 2025
• Monitor high-risk credit card and bank transactions to detect and investigate potential fraud or suspicious activity
• Respond to inbound calls and digital alerts regarding potential fraud, maintaining a professional and empathetic tone while gathering necessary verification
• Accurately document case details, escalate complex or confirmed fraud cases to internal teams or external agencies when appropriate
• Collaborate with compliance, risk, and security
departments to resolve incidents in line with industry regulations and Barclays’ internal protocols
SUBSTITUTE TEACHER
OCTOBER 2024 - PRESENT
• Delivered quality instruction across grades PreK–12, following detailed lesson plans and BCPS curriculum standards
• Managed classroom behavior, maintained a positive learning environment, and upheld school policies and procedures
• Implemented pre-planned lessons in subjects including ELA, Math, Science, and Social Studies, and coordinated with supervising teachers for seamless transitions
• Maintained a safe, inclusive, and supportive classroom culture, fostering positive relationships and reinforcing BCPS disciplinary expectations
ADMINISTRATIVE ASSISTANT SUPERVISOR / STAFFING
COORDINATOR, DESTINYS GROUP HOME INC
JUNE 2024 – OCTOBER 2024
• Manages schedules, organizes office functions, and oversees daily operations of office with 3 Administrative Assistants.
• Hires, trains, and on-boards employees. Interfaces with Human Resource and facilities to situate new employees in their work environment as efficiently and stress-free as possible.
MIKARA MARSHALL
ADMINISTRATIVE COORDINATOR
PROFILE
Dependable and detail-oriented
administrative professional with
10+ years of experience in office
management, scheduling, and
client relations. Skilled in
managing calendars, coordinating
operations, and maintaining
organization across multiple
departments. Proven success
working remotely, supporting
executives, and improving
workflow efficiency. Recognized
for reliability, problem-solving, and
professionalism in fast-paced
environments.
CONTACT
***********@*******.****.
EDU
4413 Alan Dr
Baltimore, Maryland 21229
ACTIVITIES AND INTERESTS
Theater • Environmental
conservation •Art • Reading •
Travel
• Manage intake and distribution of medications and implement office supplies, inventory control, and
standardize office ordering procedures.
• Oversee Attendance and assist Accounting in payroll. ADMINISTRATIVE ASSISTANT, DESTINY’S GROUP
HOME INC
MAY 2023 – JUNE 2024
• For a staff of 20, prepared daily, weekly, and monthly reports, and maintained appointment calendars for clients and executive officials.
• Answered, screened, and transferred an average of 40 telephone calls per day.
• Developed office operational guidelines for staff members.
• Wrote and distributed email, correspondence memos, letters, faxes, and forms while maintaining a filing system. REGISTERED BEHAVIORAL THERAPIST, EARLY AUTISM
SERVICES
MAY 2022 – JUNE 2023
• In an office that serviced over 10 individuals, I worked one on one with a client and collected behavioral data with direct supervision.
• Assisted BCBA with reduction assessments and skill acquisition plans.
• Aided speech pathologist, BCABAs and Center director while clients developed social and basic motor skills. ASSISTANT MANAGER, EXTRA SPACE STORAGE
JUNE 2021 – AUGUST 2022
• Overseen a Storage Facility with over 1000 storage units, while managing property maintenance.
• Met sale goals through unit rentals, Unit insurance, and moving supplies
• Worked Independently on daily tasks as well as cooperated with Store Manger to maintain property appearance and fulfill monthly objectives.
EDUCATION
BACHELOR OF PSYCHOLOGY, MINOR IN BUSINESS AND
ADMINISTRATION
UNIVERSITY OF MARYLAND GLOBAL CAMPUS
EXPECTED GRADUATION: MAY 2026
MEDICAL ASSISTANT
FORTIS INSTITUTE
JUNE 2016- MAY 2017
HIGH SCHOOL DIPLOMA
MERGENTHALER VOCATIONAL TECHNICAL HIGH SCHOOL
AUGUST 2010- MAY 2014
KEY SKILLS AND CHARACTERISTICS
Administrative Coordination • Calendar & Email Management • Customer Service • Data Entry & Recordkeeping • Microsoft Office
& Google Workspace • Scheduling & Task Prioritization • Remote Communication Tools (Zoom & Teams) • Problem Solving • Confidentiality & Professionalism • Time Management • Team Collaboration
Contact this candidate