Versatile Customer Service Professional with Banking Experience
Resume:
LADACIA FLORENCE
**** ****** **. ****** **. ***** cell: 720-***-****
Email:****************@*****.***
SUMMARY
HIGHLY ADAPTABLE
PROFESSIONAL WITH EXCELLENT
INTERPERSONAL SKILLS SETS TO
COORDINATE NEW INITIATIVES AND
ACHIEVES SUPERIOR OUTCOMES.
DETAILS DRIVEN WITH A PREMIUM PUT
ON ACCURACY AND ESTABLISHED
EFFECTIVE BUSINESS STRATEGIES.
TEAM PLAYER GUIDED BY INTERITY,
EMPATHY, AND VALUED RESOURCE FOR
INNOVATIVE SOLUTIONS.
SKILLS AND ABILITIES
I have over 15 years of Banking, Customer
Service, and Public Relations. I also can
navigate thru different types of computer
screens.
PROFESSIONAL EXPERIENCE
06/2022 UNTIL
Healthcare Outsourcing Network
Answered inbound calls
Made outbound calls to patients
Emails and chats
Processed Insurance Claims
Took payments from the patients
Processed refunds
Sent reviews on patients accounts
Set up payment arrangements
Accessed patients accounts
While working from home for Community Medical Center in Missoula Mt. 06/2021 TO 06/2022
Skyes Healthcare
Answered inbound calls
Made outbound calls to patients
Emails and chat
01/2017 TO 06/2018
Customer Service Representative-24-7 Intouch
Answered inbound calls from customers to give them their refund on their food Emailed customers about their refunds
Live chats
01/2017 TO 06/2018 Representative-Empereon Marketing 06/2016 TO 02-2017
Answered in bound calls from customer to troubleshoot their cable, internet and tv. Routed techs to their homes to fix their issues.
Live chats, e-mails.
Cashier Wal-Mart 05/2015 TO 01/2016
Basic cashier duties, handle cash, checks, charges and Customer Service. Worked the Customer Service cashing checks, money wires, refunds, Wal-Mart.com. Sold tobacco Products and exchanges.
CUSTOMER SERVICE REPRESENTATIVE-JEPPERSEN BOEING 8/2011 TO 01/2012 Revised pilot and co-pilot books for different states routes and shipped them to the airport. CAHIER-K-MART 07/2010 TO 07/2011
Basic cashier duties, handle cash, checks, charges, and Customer Service. Greeted customers at the door .
Influenced customers to sign up for the K-Mart Rewards Card. CASHIER-WESTERN GAS STATION 04/2009 TO 12/2009
Basic cashier duties, handle cash, checks, charges, made sure the store was clean and stocked. Customer Service.
CUSTOMER SERVICE REPRESENTATIVE-DISH NETWORK 11/2008 TO 4/2009 Made existing call to new and previous customer to have their cable service upgraded. Customer Service.
CUSTOMER SERVICE REPRESENTATIVE-EZ MONEY PAYDAY LOANS 12/2006 TO 10/2007 Processed payday loans, data entry, collections calls to make sure customers pay their loans on time. Customer Service.
Opened and closed the store.
Processed daily and nightly reports.
EDUCATION
COMMUNITY COLLEGE OF AURORA GED 10/23/2013
.
LIFE BY DESIGNS CLASS 1/1/2014
Course focused on life management and goal identification. CAREER ACTION NETWORK 2/1/2014
Career development course designed to establish a well organized path to a great career. VOLUNTEER
GOODWILL THIFT STORE
REFERENCES
Lina Thomas
Commercial Teller-US Bank
Parker and Illiff Branch
Paulette Bylsma
Hotel Associate
Davonya Porter
Manager-Dollar Tree Store
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