Empathy-Driven Designer with Strong Customer Focus
Resume:
Charlie Thompson
Dudley, West Midlands
**************@*****.***
Professional Profile
I am a confident, driven, and highly motivated individual with a positive and professional outlook. I pride myself on my strong work ethic, excellent communication skills, and ability to prioritise and multitask effectively. I thrive in both team-based and independent environments.
During the pandemic, I volunteered over 6,000 hours for the Royal Health Service App, supporting my local community and alleviating pressure on the NHS and support services. This experience deeply reinforced my sense of purpose, resilience, and community responsibility.
Key Skills
●Exceptional communication & interpersonal skills
●Confident, energetic, and customer-focused
●Determined and resilient
●Organised and punctual
●Proactive and self-motivated
●Leadership and team collaboration
●Strong sales and upselling ability
●Customer service
●CAD design
Employment History
Harvey Jones Kitchens – Designer
August 26 – Present Birmingham
●Design and present high-end, bespoke kitchen solutions tailored to client needs, lifestyle, and budget
●Use CAD software to create detailed kitchen layouts and visual presentations
●Deliver a premium customer experience aligned with the Harvey Jones brand values
●Build strong client relationships to guide customers confidently from initial consultation through to final design
●Work collaboratively with colleagues and project teams to ensure smooth delivery and customer satisfaction
Wren Kitchens – Kitchen Designer
September 2021 – August 2024
●Consulted with customers to understand their needs, style preferences, and budgets
●Designed and presented bespoke kitchen layouts using CAD software
●Built strong rapport with clients, achieving a high conversion rate from design to sale
●Met and exceeded monthly sales targets
●Provided post-sale support, managing expectations and ensuring customer satisfaction
●Collaborated with installers and internal teams to coordinate successful project execution
KFC – Team Member
January 2019 – November 2020
●Delivered excellent customer service in a fast-paced environment
●Managed cash handling and point-of-sale operations
●Demonstrated strong attention to detail during service
●Upsold products to improve average order values
●Trained and mentored new team members
Clements Grey – Trainee Recruitment Consultant
November 2018 – February 2019
●Sourced and screened candidates across multiple white-collar sectors
●Stripped CVs and matched candidates to specific job roles
●Met daily KPI targets for candidate outreach and lead generation
●Gained exposure to recruitment within Oil & Gas, Energy, Finance, IT, and Engineering sectors
KFC – Team Member
October 2015 – November 2018
●Provided fast, friendly, and professional customer service
●Took and packed customer orders accurately and efficiently
●Managed cash operations, including safe counts and banking
●Responsible for opening and closing the store
●Promoted menu items through effective upselling techniques
Education
Bishop Milner Catholic College (2014 – 2016)
BTEC Qualifications:
●Sports Science – Distinction*
●Hospitality – Merit
●Child Development – Pass
Bishop Milner Catholic College (2009 – 2014)
GCSEs:
●English Literature – B
●Religious Education – B
●English Language – C
●Maths – C
●Science – C
●Geography – C
●Business – Pass
Hobbies & Interests
I enjoy creating handmade resin gifts, a venture I started during the pandemic to support myself financially. This reignited my organisational and communication skills. I’m passionate about interior design and enjoy staying up to date with the latest trends. I also love spending time outdoors, walking my dogs or exercising. I love travelling the world and discovering new places. I'm also a qualified individual eyelash technician, which I find both therapeutic and rewarding.
References
Andrew Partridge – KFC
***************@*****.***
Jay Suman – Clements Grey
***.*****@************.***
Eleven Brindley Place, 2 Brunswick Square, Birmingham, B1 2LP
Mohammed Yaseen (Sherj) – Wren Kitchens
********.******@************.***
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