Versatile Customer Support and Care Professional
Resume:
Kyshia Jones
Staten Island, NY
SKILLS
Communication Time management Collaborating Microsoft oƯice Social media marketing Stowing Childcare
EXPERIENCE
*** **** ****** **** ****** Representative Brooklyn, NY November 2024-January 2025
Handled a variety of customer service inquiries, primarily through phone calls, online chat, and sometimes email. They provide information about city services, take service requests, and assist with various customer issues, acting as the first point of contact for many residents
Adapt Community Network Direct Support Professional Staten Island, NY March 2024 - February 2025
Assisted patients with disabilities in daily activities, including personal care, transportation, and life skills
Provided housekeeping assistance, and helped maintain a safe living environment
Administered medications, developed behavioral plans, and maintained medical records
Promoted independence while providing necessary support Amazon Sortation Center Worker Staten Island, NY
June 2021-January 2024
Ensured packages were properly sorted and scanned to be directed to the correct destination
Stacked packages on pallets and preparing them for transport to the delivery network
Utilized scanners, computers, and handheld devices to manage inventory and track packages
Carried boxes of goods to a stower/robot who then place the items onto merchandise racks
E-ZPass Call Center Representative Staten Island, NY February 2023-October 2023
Provided information about products and services
Took orders and processed returns
Responded to customer complaints
Preformed countless other activities
The Nicotra Group, LLC Housekeeper Staten Island, NY August 2022 - December 2022
Ensured rooms and other areas of a hotel are kept clean on a daily basis - swept, mopped, dusted, cleaned carpets and bathrooms
Operated cleaning equipment - Vacuum and floor scrubbers
Changed linen
GoPuƯ Operations Associate New York, NY
August 2021 - August 2022
Conducted inventory reviews
Organized incoming supply deliveries
Dispatched requests to team members for outgoing deliveries
Prepped and arranged online orders
Stocked shelves
Burlington Sales Floor Associate Staten Island, NY February 2021 - June 2021
Greeted and engaged customers
Assisted them with their specific needs
Recovered merchandise that might have been misplaced
Checked customers out at the register and handled returns Macy’s Sales Associate Staten Island, NY
November 2020 - January 2021
Handled returns and exchanges
Organized clothing throughout the diƯerent sections of the store
Provided great customer service to all
Rung up sales, bagged items, requested price checks, honored coupons, collected payments, and reimbursed/refunded when necessary
EDUCATION
A Philip Randolph Campus High School New York, NY
September 2016 - June 2020 : Received High School Diploma Certifications:
CPR/AED
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