Virtual Assistant Intern Candidate with Customer Service Expertise

PROFESSIONAL SUMMARY

Passionate customer service professional with over 3years of experience. Proven expertise in improving customer satisfaction, adept with MS office and handling office equipment . Achieved 90% customer retention rate. Eager to contribute communication skills and product knowledge to deliver exceptional service. WORK EXPERIENCE RECEPTIONIST

Rubaabtim Hairdressing, makeup & henna service, Dubai, U.A.E February 2024- June 2025

Manage saloon bookings and appointments.

Greeted customers with enthusiasm and helpful attitude.

Handled client payment and operated point- of- sales system.

Maintain accurate records and databases.

CALL CENTER AGENT

Consol Nigeria limited, Lagos, Nigeria.

February 2021-November 2023

Handled 100 daily inbound and outbound calls, resolving 90% of customer inquiries on the first contact.

Maintain an average call resolution in time of 5minutes improving efficiency.

Trained and mentored 5 new hired, improving on boarding efficiency by 25%.

Increased customer retention by 35% through personalized support and pro active problem solving. CUSTOMER SERVICE REPRESENTATIVE

New edge Technology,Lagos, Nigeria.

August 2017- September 2020

Addressing customer inquiries, concerns and complaint through various communication channels such as phone, emails or live chat.

Resolve customer issue issues and escalate as needed

Ensure customer satisfaction and exceed service standards.

Recommended additional products or service that may benefit the customer based on their needs. AKINMOLAYAN OPEYEMI ESTHER

Customer service Representative

Mobile No: +971*********

Email Address: **********@*****.***

Address: Dubai, UAE

Visa Status: Residence Visa

Availability: Immediately

.

SKILLS

Customer service

Conflict resolution

Attention to detail

Active listening

Time management.

EDUCATION YABA COLLEGE OF TECHNOLOGY,LAGOS NIGERIA

Higher National Diploma in Banking & Finance,2019 MOSHOOD ABIOLA POLYTHENIC, ABEOKUTA,NIGERIA.

Ordinary National Diploma in Banking & Finance,2015. LIVINGSTONE MODEL COLLEGE,LAGOS NIGERIA.

High school certificate,2012.

CERTIFICATION

Diploma in customer service. (Alison).

English for customer service and call center. (Alison).

Certification in basic telephone etiquette. (Alison). LANGUAGE English (fluent)

Arabic (Basics)

REFERENCE Available upon request

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