Experienced Customer Service Leader and Trainer
Resume:
Cynthia Wallace King
**** *** ***** **** ***********, Ohio 45458
********@*****.***
Skills
I believe that I have great personal skills that help me to open people up to conversation. I also have great phone etiquette that makes me feel that I am a good asset for your organization.
Experience
January 2016 - February 2023
MSC Cruises
Lead Customer Service ca
CASINO DEPT - GROUP RESERVATIONS - TRAVEL AGENT TRAINER
Dayton, Ohio - Finance& CSR
●Assisted Customers with the purchase of Dream Vacations Handled the Travel Agent Training and Group Department Sailings. Also do sales training and handle the sales of cruises for individual, families, groups, and casino bookings. Excellent Customer Service skills and great at calming Customer and handling the situation with little to know supervision.
JANUARY 2000-JANUARY 2008
City of Germantown, Ohio - Germantown, Ohio - Elected Official Counselman
● I was elected by the residents of Germantown, Ohio.
●During my 8 years on council I started many programs in the community that are still active and in place. Just mentioning a few of my accomplishments while in office, CARE Program was implemented to have families in the community adopt a senior citizen. They families would do yard work, small choirs, meals, and social time to make sure that the senior citizens in the community would not feel so alone. Introduced National Night Out to the community involving the churches and police officers in the community to provide school supplies, bike helmets, safety equipment and training. Was a winner of the “Make A Difference Day”. Can provide more information upon request.
MAY 1997-APRIL 2007
Oberer Development, Gold Key Homes - Dayton, Ohio - Finance
●Assisted Customers with the purchase of newly built home. Handled the financial paperwork from the construction through the closing of the mortgage on the home.
●Scheduled and managed meetings for the construction team to keep the buyer and the construction staff aware of the timeline and keeping the commitment to the buyers deadlines.
●Organized multiple closings and contract signings throughout the construction process.
MARCH 1990 - MAY 1997
Wells Fargo Mortgage Company, Germantown, Ohio - Finance
●Managed the mortgage office, maintaining records and files for clients.
●Had to contact potential clients and schedule appointments, management schedules, and solicit new business.
●Maintained a telemarketing team that would make cold calls to potential clients,
Education
Sinclair Community College, Dayton, Ohio - Art DegreeEdison Community College, Piqua, Ohio - Finance Degree
Awards
Make a Difference Day Award 2008 State of Ohio Award Winner
Daughter’s of the American Revolution 1986
References Available Upon Request
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