Customer-Focused Support Professional, Team Player
Resume:
Nadia Spoonhour
Minneapolis, MN *****
***************@*****.***
I am very hardworking and self motivated. I have a passion to help others and resolve customers concerns. I love to work with others and being a team player. I strongly believe I can bring a lot of positive energy into a work place. I am a punctual, very organized, consistent and can work at a fast paced if needed. I have the background experience to perform any role provided to me. I am at my best always when it comes to helping others. I believe that is why and what I am here to do! Authorized to work in the US for any employer
Work Experience
Customer Service Representative Remote
Select Comfort Retail Corporation - Minneapolis, MN September 2019 to July 2022
• Managed client records
• Set up client appointments
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from customers
• Resolved customer information and complaints
• Responded to claim inquiries
• Handled online orders and credit card transactions
• Performed customer service surveys
• Responsible for tracking and maintaining inventory
• Created customer appointments
• Answered phone and assisted customers with changes
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
• Operated the live chat
• Explained products and benefits
• Confirmed payments/refunds
• Resolved payment and order disputes
• Provided excellent technical support
• Operated the live chat
• Maintained up-to-date knowledge of customer accounts
• Scheduled reservations for customers
• Created customer appointments
• Assisted customers in person
• Answered phone and assisted customers with changes
• Generated/processed refunds
• Home Delivery/dispatch department
• Check eta on Home Delivery products
• Reschedule appointments
• Process service orders, trial returns and exchange orders
• Upsell Sleep Number products
Medical Transportation Scheduling Remote
UCARE - Minneapolis, MN
July 2018 to August 2019
• Schedule transportation for appointments
• Updating customers contact accounts
• Providing health insurance options
• Setting up patients/families with healthcare plans
• Explaining to patients/customers/families the different healthcare options we have available
• Contacting clinics to verify appointments to setup patients medical transportation
• Providing patients scheduled pickup times for their appointments scheduled.
• Answering customers questions and concerns and providing accurate answers to their questions
• HIPAA knowledge
Kids Stuff Staff
YMCA - Minneapolis, MN
June 2012 to July 2018
• Pickup youth from schools
• Provided assistance with homework when help is needed
• Provide lunch meals/snacks to youth
• Gym activities
• Health games/quizzes
• Field trips on Friday's during the summer time
• Swimming classes on Wednesday's
• Family events once a month
• Cooking classes on Monday's
• Fun exercises
• Education on health
Education
Adult Education in GED
Robbinsdale Learning Center - Golden Valley, MN
March 2016 to June 2016
Skills
• Customer Service
• CSR
• Call Center
• Customer Care
• Customer Support
• Upselling
• Sales
• Communication skills
• Data entry
• Phone etiquette
• Analysis skills
• Live Chat
• Cold Calling
• Medical Scheduling
• Technical Support
• HIPAA
• Swimming
• Account Management
• Salesforce
• Microsoft Powerpoint
• Adult Education
Languages
• English - Fluent
Certifications and Licenses
First Aid Certification
CPR Certification
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