Customer-Focused Banking & Logistics Professional

Nikiya Welch

Parkville, MD • 727-***-**** • ***********@*****.***

Professional Summary

Customer-focused and detail-oriented professional with 3+ years of experience in banking and financial services, supported by a background in customer service, delivery operations, and fast-paced environments. Skilled in cash handling, transaction processing, problem-solving, and building strong client relationships. Adept at balancing accuracy with efficiency and ensuring compliance with regulations.

Core Skills

Cash handling & drawer balancing

Customer service & relationship building

Financial transactions (deposits, withdrawals, loan payments)

Cross-selling products & services

Compliance with banking policies & confidentiality

Problem-solving & conflict resolution

Time management & multitasking

Computer proficiency (Microsoft Office, banking software)

Professional Experience

Bank Teller

North Carolina State Employees’ Credit Union (NCSECU) – Charlotte, NC 2015 – 2018

- Accurately processed a variety of transactions including deposits, withdrawals, transfers, and loan payments

- Balanced cash drawers daily, maintaining zero cash discrepancies through meticulous attention to detail

- Delivered high-quality service by addressing member inquiries, resolving account issues, and providing tailored financial guidance

- Promoted credit union services and products to meet member needs

- Ensured compliance with financial regulations and internal security protocols

Rideshare Driver

Lyft / Uber / Empower – District Heights, MD 2019 – Present

- Provided safe and reliable transportation while maintaining a high customer satisfaction rating

- Managed route planning, scheduling, and vehicle upkeep

- Built rapport with customers through professional, friendly interactions

Courier / Delivery Driver

DHL – Herndon, VA 2019 – 2021

- Delivered packages accurately and on time while maintaining organized delivery records

- Ensured customer satisfaction through prompt, courteous service

- Verified and scanned inventory to ensure accurate tracking

Machine Operator

Clearwater, FL 2013 – 2015

- Operated and maintained production equipment to meet quality standards

- Promoted to Lead Machine Operator within 6 months for reliability and performance

- Conducted safety inspections and adhered to company protocols

Mass Production Worker

Manpower – Clearwater, FL 2012 – 2013

- Oversaw production line processes and quality checks

- Maintained operational flow and followed safety protocols

Frozen Food Production Associate

Southwest Foods – Clearwater, FL 2011 – 2012

- Monitored equipment and raw material levels

- Recorded and checked equipment readings and temperature gauges

Education

High School Diploma – Martin Van Buren High School, Queens Village, NY (1996)

Additional Information

Valid driver’s license, reliable transportation

Strong interpersonal and communication skills

Available for flexible scheduling, including evenings and weekends

Contact this candidate