Objective-focused HR & Psychology Professional with Leadership
Resume:
Ramon
Gallegos
Ramon Gallegos
Newcastle DE 19720
****************@*****.***
Objective Use my experience and educational background in both psychology and human resources to effectively communicate, fulfill all tasks assigned to my position and exhibit exceptional customer service skills. ㅡ
Experience
TherapyTravelers/ Behavioral Interventionist
July 2024 - PRESENT
● Conduct functional behavioral assessments to identify the function of problem behaviors.
● Perform crisis prevention and intervention duties as needed including physical restraint if necessary.
● Maintain detailed records of interventions, progress, and challenges to inform future planning.
● Develop individual educational plans designed to promote educational, physical and social development.
● Utilize techniques such as behavior modeling and role-playing to improve interactions between students.
● Observe students in diverse settings to gauge behaviors.
● Direct emergency response in crisis situations to diffuse tensions and prevent violence.
● Offer counseling to students and parents to increase personal growth, self-understanding and behavioral management.
● Collaborate with multidisciplinary teams, including psychologists and educators, to ensure cohesive support strategies.
Lakewinds Global / Assistant Manager
January 2023 - January 2024
● Recruit candidates and schedule interview dates
● Interview the candidates for entry level sales position
● Make calls to candidates to offer or decline them the position
● Plan and execute meetings to motivate and set weekly goals for the sales team
● Manage 4 to 8 sales representatives within the company
● Train all sales representatives to produce a minimum of $1,000 dollars per week
● Responsible for $5,000 -$10,000 dollars of office revenue per week
● Track all of engagements in the sales field for the sales team
● Acquire data to enhance team performance and bring awareness to areas that may need improvement
● Complete outsource sales for the supply company NRG at high traffic retail locations and events
● Speak to 150 - 250 people per day at various retail locations or events Connect Plus Therapy/ Behavioral Health Technician JULY 2022 - OCTOBER 2022
● Providing one on one counseling to children with mental disorders/behavioral disabilities
● One on one sessions performed at home or in school environment
● Working and learning under the supervision of a Board-Certified Behavior Analyst
● Applying behavior intervention plans into all sessions 365 Health Services/ Electronic Visit Verification Specialist FEBRUARY 2022 - JUNE 2022
● Train home health care agents to use phone applications for EVV
● Record all incoming and outgoing communication via telephone or email
● Ensure that all clients receive the aid they need
● Ensure that providers are properly billed for all services rendered
● Provide exceptional customer service to all clients ㅡ
Skills
● Proficient in Microsoft Office
● Solution-driven mindset
● Effective with interpersonal dialogue
● Proficient in Microsoft Excel
● Exceptional customer service skills
● Functional behavior assessments
● Team collaboration
● Self-care and stress management
● Behavioral health interventions
● Organizational growth
● Documentation
● Leadership
● Training
ㅡ
Education
Mount St. Mary’s University
BACHELOR OF SCIENCE • 2021 • Psychology
Harcum College
ASSOCIATES DEGREE • 2019 • Human Resources
Contact this candidate