Senior Consultant - Program Manager

NEHA R. CHAMATKAR

Mumbai, India +91-902******* Email LinkedIn CSM

PROFILE SUMMARY

Analytics Program Manager with 10+ years delivering data-driven insights for global retail platforms .Expert in end-to-end analytical solutions, SQL data analysis, Power BI visualization, KPI systems, and cross-functional collaboration (engineering, product, ops)—driving 60% efficiency gains and actionable recommendations. Proven in large-scale datasets, experimental design, and communicating insights to technical/non-technical audiences. TECHNICAL & PERSONAL CORE COMPETENCIES & SKILLS

• Execution & Delivery: Agile/Scrum, backlog management, sprint & release planning, risk/issue & dependency management, escalation handling

• Stakeholder & Executive Communication: Business reviews, storytelling with data, alignment across senior partners

• Domains: Retail media, audience analytics, campaign measurement, digital sustainability, BI & analytics

• Tools: Jira, Confluence, Azure DevOps, ServiceNow (exposure), MS Excel, MS PowerPoint, MS Office

• Data Analysis: SQL, Python (pandas), Google Big Query, large dataset processing at scale

• Visualization: Power BI/Tableau dashboards, KPI tracking systems

• Program Management: End-to-end analytics projects, vendor leadership, experimental design

• Insights Delivery: Translate analysis to actionable recommendations for execs/peers

• Collaboration: Remote cross-functional teams (eng, data science, product), time zone management

• Tools: Jira, Power BI, Tableau, BigQuery, Excel; Agile/Scrum methodologies Senior Consultant – Program Manager Fractal Analytics Pvt ltd Sep 2021- Till Date Role & Responsibilities:

Merchandising, Audience Analytics & Transformation – U.S. Retailer

• Led $2M multi-squad analytics program for U.S. Retail Media Network: Owned KPI roadmaps and data marts, accelerating delivery 60% while cutting cycle time 50% through SQL/Python deep dives on Google BigQuery.

• Powered data-driven roadmaps: Designed complex KPI tracking systems (traffic, sales lift, adoption) via Power BI dashboards, enabling product teams to optimize strategies with actionable insights.

• Transformed ambiguity to execution: Partnered with C-suite leaders to structure business challenges into milestones/roadmaps, driving strategic alignment across engineering/marketing.

• Mitigated enterprise risks: Proactively tracked cross-workstream dependencies/vendors, resolving 100% critical escalations within SLA—saving $500K+ in potential delays.

• Delivered executive-grade insights: Crafted recurring business reviews and statistical models for experimentation, translating analysis into recommendations adopted by technical/non-technical stakeholders.

• Engineered scalable analytics: Built reusable BigQuery frameworks and data marts mimicking product flows, yielding double- digit efficiency gains in reporting/operations.

• Led global vendor teams: Directed data analysts remotely (U.S./India time zones) on end-to-end solutions; maintained quality at scale while clearing roadblocks for 20%+ throughput boost.

• Drove revenue experimentation: Performed exploratory analysis on U.S. store trends, mapping revenue-growth strategies that informed high-impact A/B tests

Achievements:

• Received ‘Client Champion’ star award for collaborating with client to develop a strategic framework using actionable insights from data.

• Nominated for ‘Good Samaritan” Star award for being a pillar for RMN project expanding my support in deliverables and adhoc activities.

Sustainability Consultant- Project Manager Maersk Global Service Centre India Pvt ltd Aug 2019 -Sep 2021 Role & Responsibilities:

• Managed digital sustainability programs delivering cloud-based CO dashboard products for global customers, from requirements and design through development, deployment, and adoption.

• Experimental design/analysis informing biofuel strategies; collaborated with data science/eng teams for scalable solutions

• Collaborated with product, engineering (Developers, Testers), IT, and sustainability stakeholders to define multi-release roadmaps, prioritize features, and ensure solutions met performance, scalability, and data quality expectations. Classification: Internal

• Built scalable Power BI dashboards to track carbon emissions and supply chain metrics, generating insights that informed emission-reduction strategies (including biofuel adoption).

• Managed risks, issues, and dependencies across internal teams and external partners to ensure timely delivery of reporting solutions and external sustainability submissions.

• Designed and launched cloud-based carbon reporting dashboards for global customers, re-architecting data pipelines and reporting workflows to reduce operational latency by 50% and increase data accuracy by 80%.Communicated insights

(methods, results, actions) to global execs; led multiple analytics projects across time zones. Achievements:

• Onboarded a flagship customer before official product launch, enabling early value realization and feedback incorporation.

• Awarded as Champion of the month (Feb 2020, Sep 2020, Nov 2020, Jan 2021) by Global Head of Key Client Management at Maersk for being a key player in Carbon dashboard Product development and executing it for customers like Levi’s, Schneider Electric, Syngenta, HP, Decathlon.

• Played the primary program role in delivering sustainability submissions to external platforms like Eco Vadis and CDP, contributing to the organization achieving its scoring targets Business Analyst- BI & Analytics Wipro July 2017 – Aug 2019 Roles & Responsibilities:

• Provided structured analysis and reporting support for enterprise clients, translating complex data requirements into actionable intelligence using SQL and Excel-based workflows.

• Collaborated with business and technology partners to clarify project objectives and align deliverables with expected outcomes.

• Enhanced reporting infrastructure to reduce manual effort by 40%, ensuring timely and accurate delivery of analytics insights Achievements:

• Effectively delivered 5-6 critical reports on demand from clients with maximum efficiency with short timelines.

• Achieved and maintained CSAT for all deliverables. Product Engineer Teoco Softwares Pvt Ltd Aug 2015 – July 2017 Roles & Responsibilities:

• Provided first-level product support, resolving product-related technical issues for global telecom customers.

• Led weekly and monthly meetings with global Product Managers and clients to review project and case status.

• Managed escalation processes, analyzed system configurations, and supported telecom experts on complex issues.

• Reviewed and improved technical documentation and best practices, communicating process changes to teams. Achievements:

• Awarded as Employee of the Month 5 times in a row at TEOCO Software’s Pvt Ltd for giving excellent solutions by performing given task before deadlines (01/2017 – 04/2017)

ACADEMIC QUALIFICATIONS

JUNE 2015 BE in Electronics & Telecommunication MUMBAI UNIVERSITY with 68.46% MARCH 2011 H.S.C MAHARASHTRA STATE BOARD with 74.56% March 2009 S.S.C MAHARASHTRA STATE BOARD with 91.23% CERTIFICATIONS

• Certified ScrumMaster® – Scrum Alliance Feb 2025

• Certification in Human Resource Management - Welingkar Institute (06/2016 – 12/2016)

• Coursera/MOOCs: Data Analysis using Python, Agile Project Management, AI for everyone, Fractal Certified SQL Developer

– Associate

• Google Project Management Professional Certificate (In Progress)

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