Technical Sales & Quality Assurance Specialist
Resume:
Summary
Amata Sheila Makungu
071*******, ***********@*****.***
Title: Technical Sales, Quality Assurance Technician. Over 10 years of experience in the manufacturing industry as a Quality Assurance Engineer with a proven ability to develop and implement effective quality management systems, train personnel, and optimize processes using Lean Six Sigma principles. Achieved a 15% reduction in production defects by implementing new SOPs and seeking a challenging position to leverage expertise in analysis and quality control to contribute to a company's success. Skills
Quality Assurance & Control: Implementing & maintaining quality systems (ISO 9001- 2015), conducting internal audits, developing SOPs, laboratory analysis, and equipment
Management, defect inspection.
Process Improvement: Identifying & eliminating inefficiencies, implementing Lean Six Sigma methodologies for waste reduction & improved production flow, data analysis & problem-solving.
Training & Development: Training staff on quality procedures, developing & delivering training programs.
Communication: Effectively communicating complex technical information to both technical and non-technical audiences, preparing clear & concise reports.
Team Management: Leading & motivating teams to achieve quality goals, fostering a culture of continuous improvement.
Interpersonal Skills: Building strong relationships with colleagues, customers, and suppliers, resolving customer complaints & non-conformances effectively.
Hazard analysis and critical control points (HACCP).
Root cause analysis methods and critical control points. Work Experience
Golden wheels & Associates ltd. (SEPT 2024-date)
Technical sales manager.
Increase business volumes.
Technical problem solving/communication.
Report writing/presentation.
SAFE PAK Ltd
ASSISTANT FACTORY OFFICER (July 2021-August 2024)
(Production of packaging bottles /jars/preforms and closures)
Achieved 100% compliance with all legal and statutory requirements for the production line.
Successfully implemented a new quality management system, resulting in a 15% reduction in production defects.
Conducted regular internal audits to identify and resolve quality control issues, ensuring efficient production.
Coordinated emergency preparedness and response drills with the system coordinator.
Provided comprehensive support for plant operations and daily tasks, contributing to smooth production flow.
Overseeing and coordinating with contractors.
Risk analysis and assessment.
Carton Manufacturers Ltd (Sept 2016 - April 2021)
Quality Assurance/Control Specialist
Streamlined quality control processes by developing and implementing new SOPs, leading to a 10% improvement in production accuracy.
Maintained a rigorous calibration schedule for all laboratory equipment, ensuring data accuracy and reliability.
Identified and resolved production issues at various stages, minimizing waste and production downtime.
Conducted a variety of laboratory tests to ensure material quality compliance.
Inspected raw materials for defects, preventing the use of substandard materials.
Trained new staff on quality control procedures, fostering a culture of quality within the team.
Managed customer complaints and non-conformances effectively, ensuring customer satisfaction and product quality.
Kasol Paints Ltd (Aug 2012-Nov 2013)
Laboratory Analyst
Conducted research and development activities on paint products, leading to the development a new eco-friendly paint formula that increased market share by 5%.
Performed inspections on materials, equipment, and construction processes, ensuring adherence to quality standards.
Conducted adhesion and visual tests to evaluate product performance.
Generated and issued comprehensive quality control records and reports.
Managed storage and certification of laboratory consumables, ensuring efficient use and compliance.
Contributed to business growth and revenue through research and development efforts Education
Diploma in Chemical Engineering - Eldoret Polytechnic (Sept 2010 - Nov 2012)
Certificate in Computer Packages - Introtechnology (Aug 2009 - Sep 2009)
Kenya Certificate of Secondary Education – St. Monica Chakol Girls’ High School Referee
Mrs. Rebecca Njine - Human Resource Manager,
Carton Manufacturers LTD.
***@******.**.**
Tel: +254 727-***-****
Albert Kagota - CEO/Director,
Kasol Paints Ltd, Nairobi, Kenya
Miss Jane Chira- Human
Resources.
Safe Pak LTD.
*****@*******.**.**
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