Experienced Remote Customer Service Pro with Industry Versatility

Thomas St. Laurent

Howard, OH **********@****.*** 234-***-**** LinkedIn Profile

Professional Summary

Experienced remote Customer Service Representative with a strong background in consumer relations, order management, and technical support across healthcare and retail industries. Skilled in handling inquiries via phone, email, and chat, with a focus on timely issue resolution, order processing, and adherence to company protocols. Demonstrated ability to collaborate effectively with team members to enhance service delivery and ensure compliance with regulatory requirements. Known for a detail-oriented approach and commitment to customer satisfaction, ensuring a seamless experience in every interaction. Skills

Effective Communicator Problem Solving Adaptability Conflict Resolution Time Management Attention to Detail Critical Thinking Active Listening Self Motivation Database Management Records Management Salesforce

Work Experience

Remote Consumer Relations Representative January 2024 Walgreens Boots Alliance

- Handled customer inquiries via phone, email, and chat.

- Assisted with order management, tracking, and returns.

- Ensured adherence to company policies and service quality standards. - Collaborated with team members to improve service delivery.

**Remote Customer Service Representative**

*TSI - Transworld Systems, Inc.*

August 2023 – October 2023

- Provided customer service and account support through inbound/outbound calls. - Resolved account issues and documented interactions.

- Assisted with loan adjustments and document preparation.

**Remote Patient Care Coordinator**

*Freedom Fertility Pharmacy*

March 2023 – May 2023

- Provided information on fertility medications and pharmacy services. - Processed orders and assisted with online platform navigation.

- Ensured compliance with pharmacy protocols and regulatory requirements.

**Remote Product Support Representative**

*Concentrix*

October 2022 – December 2022

Machine Operator

October 2024

Sanoh America

-Operate various machines to make auto parts, inspect parts, maintain clean work area .

- Assisted customers with diabetic monitoring devices.

- Diagnosed and resolved technical issues.

- Conducted product demonstrations and updated educational materials.

**Preventive Maintenance Technician**

*JELD-WEN*

September 2014 – December 2021

- Performed routine maintenance on machinery and equipment.

- Troubleshot and repaired mechanical, electrical, and hydraulic systems. - Maintained maintenance records and ensured safety protocols.

Education

Palmetto High School - GED

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