Project Coordinator with TEKsystems Skills, Remote

Norfolk, VA ***** 1-757-***-**** ***********@*****.***

ANGELA FRALEY

Dynamic Project Coordinator with a proven track record at TEKsystems, adept at problem- solving and time management. Successfully aligned project goals across teams, enhancing deliverable timelines and stakeholder communication. Recognized for implementing effective strategies that improved team productivity and customer satisfaction, showcasing a detail- oriented approach to project documentation.

PROFESSIONAL

SUMMARY

SKILLS ● Problem-solving ● Project coordination

● Time management ● Detail-oriented

PROJECT COORDINATOR 01/2023 to 12/2024

TEKsystems, Remote

CALL CENTER SUPERVISOR 01/2022 to 12/2022

TEKsystems, Remote

CUSTOMER SERVICE REPRESENTATIVE 01/2021 to 12/2021 TEKsystems, Remote

WORK HISTORY

Coordinated project schedules, ensuring timely completion of deliverables across multiple teams.

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● Facilitated communication between stakeholders to align project goals and expectations.

● Monitored project progress, identifying risks and developing mitigation strategies. Organized project documentation, maintaining accuracy and accessibility for team members.

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Supervised daily operations, ensuring adherence to service level agreements and quality standards.

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Trained and mentored team members, fostering a culture of continuous improvement and accountability.

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Implemented performance metrics to enhance team productivity and customer satisfaction ratings.

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● Analyzed call center data to identify trends and optimize workforce management strategies. Coordinated project schedules, ensuring timely completion of deliverables across multiple teams.

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● Facilitated communication between stakeholders to align project goals and expectations.

● Monitored project progress, identifying risks and developing mitigation strategies. Organized project documentation, maintaining accuracy and accessibility for team members.

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