Customer Service & Dispatch Professional
Resume:
Victoria Freeman
Collins
CONTACT DETAILS
***********@*****.***
*** ***** **** ***** - ***** -
Sandersville GA
OBJECTIVE
Highly focused and proactive self-
starter with an excellent customer
service and cash management
record. Adept at handling multiple
customer requests and concerns
with the utmost professionalism
and courtesy. Able to work well
independently with little to no
supervision or in coordination with
others.
REFERENCES
Nathan River
Emily Sheppard
Joel Cochran
WORK EXPERIENCE
United States Postal Service
Tennille, GA
City Carrier Assistant
04/2017 - Until now
•Routes or cases all classes of mail in sequence of delivery along a established route.
•Rearranges and re-labels cases as required.
•Withdraws mail from the distribution case and prepares it in sequence for efficient delivery independently or by another carrier along an established route.
•Prepares and separates all classes of mail to be carried by truck to relay boxes along route for subsequent delivery.
•Handles undeliverable mail in accordance with established procedures.
•Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed.
•Collects mail from street letter boxes and accepts letters from mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail.
•Uses portable electronic scanner as instructed
Washington County Board of Commissioners
Sandersville, GA
911 Dispatcher/Supervisor
01/2001 - 04/2017
•Read system maps and caller information and documented all the details in the system
•Routed calls to police,fire and ambulance service to meet individual call needs.
•Relayed latest information to first responders via electronic means, telephone calls, and radio responses
•Completed appropriate forms and radio announcements for police departments needs such as BOLO
•Ensured superior customer experience by addressing customer concerns demonstrating empathy and resolving problems swiftly.
• Evaluated shift operations through personal observation of dispatchers and recommends improvements or modifications to work practices and employee performance as appropriate
• Worked proactively with staff to resolve performance or personnel issues at the lowest level
• Conducted interviews and trained new employees
Citizens Bank of Washington County
Sandersville,GA
Teller
08/1998 - 01/2001
•Organized,stocked and maintained the teller window area
•Maintained teller drawer to perform bank transactions
•Complied with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.
•Maintained customer confidence and protected bank operations by keeping information confidential.
•Contributed to team efforts by accomplishing related results as needed. EDUCATION
Accounting
05/2005
Stratford Career Institute
Medical Billing and Coding
06/2007
Central Georgia Technical College
SKILLS
Attention to Detail Numeracy
Balance Allocation Initiative
Customer Service Reliability
Ledger Balancing Organization
Adaptability Cash Drawer Maintenance
Time Management Problem Solving
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