Stellar Customer Service Professional with 20+ Years

Location:

Saint Paul, MN

Posted:

January 02, 2026

Contact this candidate

Resume:

FILING

STELLAR CUSTOMER SERVICE - ** PLUS YEARS

GENERATING POLICE REPORTS TO THE CITIZENS

ANSWERING HEAVY AND CONFIDENTIAL PHONE CALLS

PURGING FILES

ENTERING TICKETS ON PACKET WRITER

RUNNING BCA CRIMINAL HISTORIES

GENERATING MONTHLY MATRIX REPORT

GENERATING MONTHLY TOUR STATS

UPDATING TOUR SHEETS WHEN OFFICER LEAVE OR COME TO THE UNIT

SCHEDULING MONTHLY MEETINGS

PRACTICING DATA PERIVACY RIGHTS

CHECK AND RESPOND TO EMAILS AND VOICEMAILS DAILY

MAINTAIN AND UPDATE THE FILING SYSTEM

MAINTAIN AND UPDATE MAILBOXES

DOING THE DAILY MAIL DISTRIBUTIONS

GENERATING VARIOUS STATISTICS FOR THE DEPARTMENT

PROCESS MONTHLY BILLS

HAVE ACCESS TO CLEAR AND SECURUS TO CHECK NAMES AND NUMBERS AND LISTEN TO PHONE CALLS FROM INMATES FOR MY INVESTIGATORS WHICH I HAVE NINE THAT I DO VARIOUS JOBS FOR

MAINTAIN OFFICE SUPPLIES

ASSIST MY COMMANDERS WITH MONTHLY AND QUARTERLY REPORTS SUCH AS THE DEPARTMENTS TOUR STATS AND THE MONTHLY MATRIX

RESPONSIBLE FOR THE UNIT'S LANDLORD ALERT PROGRAM (LLA) WHICH SEND EMAILS TO CLIENTS WHO THE POLICE HAS CAME OUT TO THE ADDRESS OVER THREE TIMES IN A MONTH

PROCESS BCA LAB REPORTS

PROCESS JUVENILE TRAFFIC CITATIONS

SET MONTHLY COMMUNITY MEETINGS DATES AND TIMES AND SEND OUT INVITES VIA EMAIL OR MAIL TO THE COMMITTE MEMBERS MONTHLY I CREATE THE MONTHLY FLYER INVITES

KEEP TRACK OF FUNDS AND MAINTAIN THE YEARLY BUDGET FOR THE UNIT

CHECK AND RESPOND TO EMAILS AND VOICEMAILS DAILY

MAINTAINING DATA PRIVACY AS IT PERTAINS TO THE POLICE DEPARTMENT DAILY

PURGING AND/OR REDACTING FILES OR REPORTS

PUBLIC NOTARY FOR THE DEPARTMENT STAFF

MAINTAIN AND KEEP TRACK OF OUR YEARLY GRANT FOR THE DEPARTMENT OVERTIME FOR THE COMMAND STAFF THE GRANT IS IN AN EXCESS AMOUNT OF $25,000 BEEN MAINTAINING FOR OVER 6 YEARS NOW

ACCESS TO A DEPARTMENT ISSUED PCARD - (purchasing credit card) TO GET VARIOUS SUPPLIES WHEN NEEDED FOR EMERGENCIES

HAVE ACCESS TO SUCCESSFULLY NAVIGATE- QLIK SENSE (data analytics solution) - Qlik Sense IS A COMPLETE DATA ANALYTICS SOLUTION THAT HELPS ME TACKLE AND EXPLORE COMPLEX DATA FREELY AND CUSTOMIZE THE ANALYTICS SOLUTIONS. THE UNIQUE ENGINE ALLOWS ME TO EXPLORE DATA FREELY IN ANY DIRECTION, REFINE CONTEXT, AND MAKE DISCOVERIES, AND PROVIDES FAST CALCULATIONS TO COLLECT DATA.

ABOVE IS RESUME 2024 UPDATES

GO TO EXECUTIVE OFFICE FOR TEST ANSWERS

ADMINISTRATIVE ASS 3 ANSWERS-JULY 1, 2024

Do you have nine or more years of clerical experience, including 2 years of secretarial or equivalent experience, and 3 years as an Administrative Assistant 2 or equivalent? If you have worked part-time you should adjust the experience you are reporting accordingly. For example, if you worked 20 hours per week, twelve months would equal six months of full-time equivalent experience.

ANSWER: SPPD (ST PAUL POLICE DEPARTMENT) 6/1999 TO PRESENT OFFICE ASSISTANT 3 DUTIES INCLUDE BUT NO LIMITED TO:

FIRST PERSON POINT OF CONTACT FOR COMMANDER AND THE UNIT

ANSWERING HEAVY VOLUME PHONE WITH DATA PRIVACY

MAINTAINING AND BALANCING YEARLY BUDGET

MAINTIANING AND UPDATING NUMEROUS SPREADSHEETS WITH COMPLEX DATA

SCHEDULING CONFERENCE ROOM FOR INNER AND OUTER DEPARTMENT

MAINTAINING AND UPDATING TOUR ROSTERS

STEALLAR CUSTOMER SERVICE FOR THE UNIT-24 YEARS

ATTENDING SCHEDULED EVENTS-SAFE SUMMER NIGHTS AS SCHEDULED, ALSO INFANT CAR SEAT PROGRAMS WHERE WE GIVE MOTHER'S FREE ADVICE ON HOW TO CORRECTLY PUT CHILDREN INTO CAR SEATS AND GIVE THEM NEW CAR SEATS IF THEIRS ARE OUTDATED

SETTING UP AND FACILITATING DEPARTMENT CONFERENCE ROOM

MAINTAIN AND UPDATE MAILBOXES

NOTARY PUBLIC FOR THE DEPARTMENT

STELLAR DATA PRIVACY PRACTICES

ETHICS, EMPATHY AND EDUCATION MOTTO

Yes

ANSWER: SPPD (ST PAUL POLICE DEPARTMENT) 6/1999 TO PRESENT OFFICE ASSISTANT 3 DUTIES INCLUDE BUT NO LIMITED TO:

FIRST PERSON POINT OF CONTACT FOR COMMANDER AND THE UNIT

ANSWERING HEAVY VOLUME PHONE WITH DATA PRIVACY

MAINTAINING AND BALANCING YEARLY BUDGET

MAINTIANING AND UPDATING NUMEROUS SPREADSHEETS WITH COMPLEX DATA

SCHEDULING CONFERENCE ROOM FOR INNER AND OUTER DEPARTMENT

MAINTAINING AND UPDATING TOUR ROSTERS

STEALLAR CUSTOMER SERVICE FOR THE UNIT-24 YEARS

SETTING UP AND FACILITATING DEPARTMENT CONFERENCE ROOM

MAINTAIN AND UPDATE MAILBOXES

NOTARY PUBLIC FOR THE DEPARTMENT

STELLAR DATA PRIVACY PRACTICES

ETHICS, EMPATHY AND EDUCATION MOTTO

If you selected "Yes" in question #5, please list the employer(s) where you gained this experience. Include dates of employment, job title, and major duties. Do not write "see resume" or "see application". If you do not have this experience, type "N/A" in the space below.

ANSWER:

How many years of full-time experience do you have providing administrative or secretarial support to a department director or senior executive level manager? Choose one best answer.

I have less than one year of experience.

I have more than one, but less than two years of experience.

I have more than two, but less than three years of experience ANSWER

I have more than three, but less than four years of experience.

I have more than four, but less than five years of experience.

I have five or more years of experience.

Based on your response in question #7, please list the employer(s) where you gained the experience listed. Describe your duties, your title and dates of employment. Include any experience you have managing calendars, taking and recording meeting notes, and handling confidential information. Do not write "see resume" or "see application". If you do not have this experience, type "N/A" in the space below.

ANSWER: FOR DEPUTY CHIEF MURPHY-RECORDING THE MONTHLY COMMUNITY MEETING NOTES

DISTRIUBUTING FLYERS FOR EVENTS THAT THE DEPARTMENT HAS

SCHEDULING ROOM MEETINGS

I HAVE BEEN HANDLING CONFIDENTIAL INFORMATION SINCE I HAVE BEEN IN THE DEPARTMENT FOR 24 YEARS

Select the software products you have experience using at the PROFICIENT OR EXPERT LEVEL. Check all that apply.

Agenda.Net (used to request County Board Action) or similar Board/Council documentation software

Procurement Software

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Database such as Access or similar software

PeopleSoft Financial Software (called Aspen at Ramsey County)

PeopleSoft HR Information System (HRIS)/Payroll (called Summit at Ramsey County

Minnesota Government Access (MGA) or Minnesota Court Information System (MNCIS)

Use of TEAMS and ZOOM

I have limited or no experience with any of these products.

Based on your selection(s) in question #9, please list the name of the employer where you gained this experience and the number of years of full-time experience (2080 hours/year). Do not write "see resume" or "see application". If you do not have this experience, type "N/A" in the space below.

ANSWER: SPPD (SAINT PAUL POLICE DEPARTMENT) 2005 TO PRESENT

PROFICIENT IN ALL CHECKED ABOVE FOR 19 YEARS WITH THE EXCEPTION OF TEAMS AND ZOOM I HAVE 3 YEARS OF EXPERIENCE THERE

EXPERIENCE GAINED WITHIN THE DEPARTMENT

Please indicate which of the following job duties you have performed in a professional capacity for more than 12 months. Check all that apply.

Arranged meetings or conferences by notifying participants, making room arrangements, preparing and distributing an agenda

Established, organized, and maintained a filing system

Created forms, including writing and updating procedures or instructions for using forms

Assisted in the preparation of the department or division budget by assembling, compiling, editing and organizing data

Handled confidential information using knowledge of and compliance with Minnesota Government Data Practices Act

Led an important project as directed by a department head/executive such as collecting and gather information for certifications, grant funding, and/or state/federal compliance

Acted as liaison with other county departments, the county board, and other federal, state or local government agencies.

Worked in a Data Management System running reports, vetting new technology, and performing as a subject matter expert

Managing and scheduling executive calendars

None of the above.

Based on your selection(s) listed in question #11, please list the name of the employer(s) where you gained this experience, dates of employment, job title, and major role. Do not write "see resume" or "see application". If you do not have this experience, type "N/A" in the space below.

ANSWER: SPPD (SAINT PAUL POLICE DEPARTMENT

2005 TO PRESENT OFFICE ASSISTANT 3 MAIN AND FIRST POINT OF CONTACT FOR THE OFFICE

SCHEDULING MONTHLY MEETINGS

GENERATING MONTHLY TOUR STATS

MAINTAIN MONTHLY CALENDAR FOR DEPARTMENT

SCHEDULE EVENTS FOR DEPARTMENT

KEEP UP WITH YEARLY BUDGET FOR THE DEPARTMENT

ACCESS TO A DEPARTMENT ISSUED PCARD - (purchasing credit card) TO GET VARIOUS SUPPLIES WHEN NEEDED FOR EMERGENCIES

MAINTAIN THE YEARLY GRANT OF $25,000 EVERY SUMMER JAG GRANT KEEP UP WITH THE OVERTIME WORKED

Please indicate which of the following best describes your experience planning, managing and implementing a program or project. Choose one answer.

I have led both complex project AND program implementation for more than 6 months.

I have led complex project OR program implementation for more than 6 months

I have led both substantial project AND program implementation for less than 6 months.

I have led substantial project OR program implementation for less than 6 months.

I have participated in one or more team projects or program implementation efforts where I was not the primary leader.

None of the above.

Based on your selection(s) in question #13, please list the name of the employer, project or program implementation, and your job title. Do not write "see resume" or "see application". If you do not have this experience, type "N/A" in the space below.

ANSWER: SPPD (SAINT PAUL POLICE DEPARTMENT

THE YEARLY JAG GANT WE GET FORM THE JUSTICE DEPARTMENT I UPKEEP THE SPREADSHEET ON THE FUNDS USED FOR THIS IMPORTANT GRANT WE GET YEARLY TO REDUCE CRIME AND THE QUALITY OF LIFE (QOL) IN OUR DISTRICT WITHIN THE DEPARTMENT THIS GRANT I HAVE BEEN OVER FOR THE 6 YEARS

Which of the following best describes your supervision experience? Choose one best answer.

I have less than one year of experience

I have more than one, but less than two years of experience.

I have more than two, but less than three years of experience.

I have more than three, but less than four years of experience

I have more than four, but less than five years of experience.

I have five or more years of experience.

None of the above

Contact this candidate