Digital Banker with Multilingual Customer Experience
Resume:
Michael E. Jackson
Digital Banker
Objective is to provide excellence in customer experience with sound, competent and integrity in customer service.
EXPERIENCE
Education
**/**** – 7/2024
Digital Banker, US BANK
Provided excellent customer support to our clients in setting up checking and saving accounts, reissuing lost or stolen debit cards, assisting clients with reconciliation of transactions, overdraft fees and protection, and informing clients of various scams or fraudulent activity on their account.
9/2020-3-2021
Customer Support Specialist, DHL Express
Coordinated support for brokers and dealers for imports and exports from around the globe. Assisted clients in navigating complex tariffs and customs rules and regulations. Provided live translation in Spanish for our customers in Latin America.
1/19-7/20
Carrier Relationship Specialist, Integrity Express Logistics
Developed positive relationships with trucking carriers to increase sales and productivity between brokers, suppliers, receivers, and customers. Assisted carriers with logistical and dispatch services to ensure proper weight, temperature, quantity, and quality of goods being delivered to our customers. Reduced call wait times and volume by providing accurate support to our carriers and customers. Provided live translation for Spanish speaking drivers.
1996 – 2001
B.A. Criminology
Ohio University
Minor: Business Administration
Minor: Spanish
The Public University of Navarre
Completed year long study abroad program in Pamplona, Spain
Skills
Bilingual in Spanish
Excellent customer service
Empathy and active listening with clients
Team player
Proficient in Microsoft 10
Contact
301 Hawkinsridge Lane
Cincinnati, Ohio 45230
***********@*****.***
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