Customer Service & Administrative Professional

Janet D. Felton

*** ******* *****, ***********, ** 37040

601-***-**** ***********@*****.***

Objective

I am a goal oriented and hard-working individual. It is my intention to obtain a position in a company where I can serve others, assist the company in growth as well as my personal skills. My passion is working with others and helping them achieve their goals. I have several years of experience in the customer service industry from many different perspectives and a diverse background of environments. My vibrant and outgoing personality can adapt as needed for any given circumstance. Experience

Fast Pace Health, Clarksville, TN

2020 - Current

Patient Advocate

Answer Calls and Assist Customers

Take Payments

Bill Insurance

Send Receipts

Note Customer Files & Update Records

State of Tennessee (TIN Care), Nashville, TN

2017 - 2020

Legal Assistant

Answer Calls and Assist Customers

Verified Benefits

Note Customer Files & Update Records

Premiere Credit of North America, Nashville, TN

2016 - 2017

Collections Call Center Representative

Answer Calls and Assist Customers

Negotiate Payments & Payment Plans

Route Calls to Appropriate Parties

Note Customer Files & Update Records

Amazon, Nashville, TN

2014 - 2016

Remote Call Center Representative

Answer Calls and Assist Customers

Solve Issues & Expedite Customer Requests

Place/Cancel/Edit Orders, Any other necessary tasks UMMC & Batson North Clinic, Jackson, MS

2012 - 2014

Medical Front Desk Receptionist

Billing, Collect Payments, & Oversee Clinic Collections Department

Schedule Appointments

Input Patient Info & Update Records

Other Administrative Tasks

Pete’s Tire Shop, Yazoo City, MS

2010 - 2012

Office Manager

Bookkeeping & Payroll, File/Pay Taxes

Order Supplies/Maintain Daily Operations

Oversee Training/Human Resources/Employee Scheduling Oxford Health, Jackson, MS

2005 - 2010

Home Care Aide & Private Sitter Trainer

Implemented & Executed Training Programs for New Hires

Performed Job Evaluations for Newly Trained Aides & Sitters

Any Other Necessary Tasks

Education

1991 Rust College Holly Springs, MS

Political Science, BA

References

References are available immediately upon request.

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