IT Field Service & Network Support Specialist
Resume:
Amir Vafadar
Diamond bar ca *****
****.*******@****.***.***
Field Service IT support Network Technician with background in hardware/software support, DOS, windows, Copier service, Network troubleshooting, cable termination, router configuration and setup. POS installation, Firmware updates, Network installations, switches, routers, access point, NAS configuration, preventive maintenance, HP, DELL desktop, Lenovo laptop. Qualified (A+) state instructor certified. Electronic background analog/digital technician. WIN 7,10 and 11 support.
• POS CE/field engineer • Telecom tech
• Field IT technician • Network IT specialist
FEMA IT Specialist. 1/15/15 to -present Traveled to WA, FEB/8/16-jun/7/16, FL9/19/17- 8/25/18, NC,10/16/16-9/18/17, VA10/31/18-6/7/19, SD, 6/18/19-1/2020, PMC TX, 8/10/20- 10/30/20, TX Region6-COVID 02/15 – 4/01/22, Louisiana, 8/01/21 – 12/25/21. IT Specialist. 1/15/15 to -present Traveled to WA, FEB/8/16-jun/7/16, FL9/19/17-8/25/18, NC,10/16/16-9/18/17, VA10/31/18-6/7/19, SD, 6/18/19-1/2020, PMC TX, 8/10/20-10/30/20, TX Region6-COVID 02/15 – 4/01/22, Louisiana, 8/01/21 – 12/25/21. Puerto Rico 9/20/22 – 12/30/2022. California. 2/3/2023 to 9/20/23. Michigan 1/15/2024- 4/20/24, IOWA 5/18/24 to 2/20/25. OKC/New Mexico, 06/10/25 to 9/9/25.Setting up Disaster recovery center, network equipment. network printer and supporting IA/ PA and contractors for their equipment support. Provide disaster recovery as an IT specialist, desktop support, network support, troubleshooting end user laptops, supporting telecommunication, re image laptop, backup/restore date, configure network, scanner, troubleshoot network printer. Install VIOP phones, enter service portal ticket. Install and configure wireless router, connect, and configure cisco and configure for VTC. Patch and terminate and pull cables. Provide site survey for newly AFO offices, software update, provided admin support, add/removed users on server and AD.
software update, Provided admin support, and active directory. Provided help desk support. Provide Onboarding, laptop setup, setting up network printer, managing and providing training for IT specialist trainee, supporting iPhones and laptop for the users. Setting up Disaster recovery center IT equipment (cisco, router, and printer) connected to network and setting up Lan printer. Supported users for their network, laptop, software related issues including iPhone. Setting up computer room, setting up racks connecting cisco Meraki, switches and hook up and ASA 5506 for printers and VTC at staging office. Short- & Long-Term contracts:
CompuCom – Filed service, Orange county location 7/1/2015 to 9/1/2016
• Network troubleshoot, using network tools,
Meters, punch tool, tone generator. Fiber tools, replace cat5/6. Media convertor, Maintain and beak/fix pc’s, terminals, POS equip, Lexmark, switches, routers. Completed projects and required tasks. Break/fix POS system Troubleshoot Toshiba phone systems.
CompuCom, Field service, State Farm Project 6/2014 to 1/2015
• Install new desktop win7 deployments, install HP laser printers. Install HP copiers, MFP.
Win7 deployment and support replace 32-bit Lenovo to HP 64bit, configure network, Applications, backup and restore data.
CompuTech –Field service, retail, Orange County (1 year) field engineer 6/2013 to 5/2014
• Field Service customer engineer –contractor retail store, IBM POS, ATM machine at Walmart and CVS inside Walmart.
Managed all retail store POS, preventive maintenance for NCR, IBM machines, install POS related hardware, Install hardware, Lexmark. Break/fix terminal, POS, handle inventory. Walmart, target, Starbucks, dollar tree POS CompuCom - Dallas, TX State Farm Project 1/2013 – 6/2013 IT Field service technician-help desk – project contract
• Managed deployments for different offices. Install and configure NAS devices, reimage machines, DELL, HP, and Lenovo.
• Update Cisco routers, updated firmware for Cisco router, and update firmware for NAS devices.
• Reimage pc, complete data backup and restore, replaced server 2003 with newly NAS device. Install network printers.
Xerox corporation MSDD Staffing - Santa Ana, CA 1/2012 – 12/2012 Worldwide company
• Field service /printer technician – part time/contract ended
• Field service engineer supporting Xerox products, field technician for Xerox color and black/white MFP’S. Setup and install network TCP/IP, firmware update. HP laser printer Break Fix.
EDUCATION and CERTIFICATION
Associate degree, certificate of achievements Konica Minolta, Xerox corp., dell, NCR, certificate Attended school of computer engineering (California state university Fullerton). IT qualified with FEMA IT cadre and certificate of achievement. Completed first line of supervisory and received certification.
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