Real Estate Transaction & Compliance Leader

Nicole S. Raymond

** ********* **. *, ************, MD 20877

240-***-**** *******@*******.***

Professional Summary

Results-driven Real Estate and Property Management Professional with over 20 years of experience in Transaction Coordination, HUD program compliance, Office Administration, and client service. Expert in Real Estate platforms including Paperless Pipeline, Qualia, OneSite, CAMS, Yardi, Microsoft Office 365 and Google products. Adept at managing workflows in fast-paced environments, conducting detailed file audits, leveraging technology to improve efficiency and compliance across Real Estate operations.

Core Competencies & Proficiencies

• Transaction & Contract Coordination (DC, MD, VA)

• Microsoft Office Suite (Excel, Word, Outlook, Teams, SharePoint)

• Property Management Systems: OneSite, CAMS, Yardi, Cornerstone

• Compliance: HUD, TRACS, EIV, 50059

• CRM & Marketing Tools: Mailchimp, Dotloop, MLS Systems

• Paperless Pipeline Google Workspace Adobe Acrobat Pro

• File Auditing & Workflow Automation

• Client Communications & Team Training

• Budgeting & Financial Reporting

• Qualia Title & Closing Software

Professional Experience

Transaction Manager

RE/MAX Allegiance Apr 2023 – Present

• Manage transaction life cycle using Paperless Pipeline, LoneWolf, Transaction Desk & Google Workplace across multiple transactions, teams, offices, Bold Trail and platforms

• Ensure accurate, compliant, and timely contract files for listings and sales in DC, MD, and VA.

• Train agents and coordinators on digital workflows, compliance, and transaction systems.

• Communicate with title, lenders, and clients using Outlook and integrated platforms.

• Track contingencies, document statuses, and milestones using Excel and Google Sheets. Office Manager / Team Coordinator

Dave & Dave Team of RE/MAX Allegiance Nov 2018 – Apr 2023

• Managed listing preparation, vendor coordination, and contract timelines.

• Handled digital marketing setup, social media scheduling, and CRM maintenance. Nicole S. Raymond

16 Maplewood Ct. B, Gaithersburg, MD 20877

240-***-**** *******@*******.***

• Used Outlook, Google Calendar, and Dropbox for scheduling and communication.

• Created team reports, dashboards, and marketing templates using Excel and Word. ASA Manager

RE/MAX Allegiance Dec 2012 – Nov 2018

• Supported multi-office operations through backend management and compliance.

• Audited agent transactions for regulatory accuracy and timeliness using Paperless Pipeline.

• Provided tech support and onboarding for agents using Microsoft tools.

• Maintained internal documentation libraries via SharePoint. Office Manager

RE/MAX Supreme Properties Jan 2012 – Dec 2012

• Coordinated listing entries, contracts, and open house logistics.

• Maintained compliance checklists and listing packets.

• Developed templates and digital correspondence using Microsoft Word and Publisher. Special Instructor

Easy Apples LLC Sept 2009 – Nov 2011

• Created customized education plans for students with learning disabilities from therapist’s diagnosis/ recommendations,

• Developed creative learning experiences for each child.

• Implemented and evaluated lesson plans appropriate to student’s ability.

• Integrated various educational learning toys enhance learning outcomes.

• Maintained progress logs and reports using Excel and Word. Office Manager

Friendship Terrace Apartments Nov 2008 – June 2009

• Managed HUD certifications and compliance via OneSite Property Management System.

• Processed TRACS transmissions, EIV checks, and resident move-in/out documentation.

• Oversaw front desk staff, audits, and monthly compliance reporting.

• Maintained accurate records.

Nicole S. Raymond

16 Maplewood Ct. B, Gaithersburg, MD 20877

240-***-**** *******@*******.***

Service Bureau Manager / Consultant

L. Hayes & Associates Mar 2008 – Oct 2008

• Directed Service Bureau operations including file audits, compliance reviews, and HUD submissions.

• Managed budgeting tasks, created property financial summaries, and assisted in preparing HUD financial reports.

• Used Cornerstone PM System for data entry, corrections, and recertifications.

• Trained property staff on Microsoft Office, audit prep, and TRACS processing.

• Generated action reports and summary reviews in Excel and Word. Property Manager / Office Manager

Sayles Place Homes 2003 – 2008

• Handled all aspects of leasing, maintenance, REAC inspections, and tenant relations.

• Processed certifications and budget planning using CAMS and Microsoft Excel.

• Drafted board presentations and managed vendor contracts.

• Led legal processes for violations and evictions. Office Assistant

Carson Properties Nov 1999 – Dec 2002

• Supported administrative, leasing, and maintenance workflows using Yardi PM System.

• Created correspondence, tracked payments, and maintained digital and physical tenant files.

• Used Microsoft Office and QuickBooks to support accounting and communication. Teacher

Diego Martin Girls R.C. School Trinidad & Tobago 1992 – 1995

• Taught multi-level elementary subjects and early computer skills.

• Developed creative learning resources using Word and PowerPoint.

• Implemented and evaluated lesson plans appropriate to students learning level

• Supported student development with tech-based and traditional strategies. Education & Certifications

• Certified Occupancy Specialist – LHA, 2003

• Assisted Housing Compliance Update – NAPPI, 2006

• Practical Nurse Certification – UDC, 2002

• Pre-Medicine (Montgomery College), Teaching Diploma (Valsayn Teachers’ College)

• Microsoft Office & Google Workspace – Proficient

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