Event Planning & Customer Experience Leader

SUZANNE I. WAY

Mount Airy, MD 301-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Experienced and compassionate professional with 15+ years of leadership in customer service, event coordination, and retail management. Known for building strong client relationships, managing high-pressure events, and training teams to deliver exceptional service. Adept at handling logistics, marketing, and conflict resolution with poise and care. Seeking a position where my creativity, empathy, and organizational strengths can thrive.

CORE SKILLS

- Customer Relationship Management

- Team Leadership & Staff Training

- Event Planning & Execution

- Sales Strategy & Inventory Management

- Marketing & Social Media Coordination

- Conflict Resolution

- Vendor & Client Communication

- Scheduling & Office Administration

PROFESSIONAL EXPERIENCE

TLC Bridal Boutique – Frederick, MD

Sales Associate Assistant Manager Manager 2010 – 2025

- Began as a bridal stylist providing one-on-one consultations to clients.

- Promoted to Assistant Manager and later Manager based on consistent performance and leadership.

- Trained and supervised a team of stylists, sales associates, and interns.

- Directed purchasing, inventory, vendor relationships, and merchandising.

- Designed and implemented successful marketing strategies and promotional events.

- Resolved complex customer concerns with professionalism and empathy.

- Played a key role in maintaining a warm, family-like work culture and loyal client base.

ENTREPRENEURIAL & ADVOCACY EXPERIENCE

Echos of Justice (EOJ) – Founder & Advocate Ongoing

- Founded a nonprofit advocating for the rights of military members and their families, following the loss of her son due to military medical negligence.

- Speaks publicly and engages with lawmakers to fight for justice and policy change.

- Coordinates events and outreach initiatives with passion and purpose.

Freelance Officiant & Event Consultant – Mount Airy, MD

- Offers personalized wedding officiant services and event planning consultations.

- Known for crafting heartfelt ceremonies and coordinating meaningful events with care.

EDUCATION

Northern Virginia Community College – Annandale, VA

Coursework in Education 1983 – 1986

ADDITIONAL INFORMATION

- Experienced with Microsoft Office, Google Workspace, Canva, and social media platforms

- Comfortable working weekends and flexible hours as needed

- Passionate about community service, family, and uplifting others through her work

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