Customer Support Specialist with 20+ Years Experience

Brenda Nevers

Reno, NV ***** 775-***-**** **********@*****.***

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PROFESSIONAL

SUMMARY

Dynamic customer support professional with proven problem-solving skills, honed at Silver Legacy Casino Hotel. Expert in data entry and adept at enhancing client satisfaction through empathetic listening and effective issue resolution. Committed to delivering exceptional service and building trust, ensuring positive experiences even in challenging situations. SKILLS • Problem-solving skills

• Customer support

• Data entry

• Customer service

WORK HISTORY PBX HOTEL OPERATOR 1984 to 1995

Fitzgerald's Hotel Casino Reno, NV

CALL CENTER REPRESENTATIVE 07/1995 to 12/2019

Silver Legacy Casino Hotel Reno, NV

Managed high call volumes while providing exceptional customer support and maintaining professional composure.

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Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.improving efficiency and reducing hold times for customers.

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Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

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Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

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Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

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EDUCATION Wooster High School, Reno, NV

CERTIFICATIONS award for employment of 20 years of service B N

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