Bilingual Administrative Assistant with 10+ Years Experience

Tanya Franco

**** ******** **. ******, ** *****

C: 909-***-**** – Email: ***************@*****.*** Summary

Professional and goal driven Administrative Assistant with 10+ year experience providing knowledge in accounts receivables, customer service and dispatch. Understand the importance of quality and integrity of an organization to maintain customer retention to improve the bottom line. Skills and Abilities

● Bi-Literate (English/ Spanish)

● Microsoft Office (Word, Excel, PowerPoint)

● First Aid and CPR

● QuickBooks

● Time Management

● PC/ MAC computers

● Oracle, Veloster

Professional Experience

Administrative Assistant

● Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents.

● Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.

● Maintain scheduling and event calendars for drivers to the satisfaction of customers.

● Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Accounts Receivables

● Operate computers programmed with QuickBooks to record, store, and analyze information.

● Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

● Reconcile or note and report discrepancies found in records.

● Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.

● Match order forms with invoices, and record the necessary information. Human Resource Assistant

● Explain company personnel policies, benefits, and procedures to employees or job applicants.

● Process, verify, and maintain personnel related documentation, recruitment, training, performance evaluations, classifications, and employee leaves of absence.

● Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

● Advise managers on organizational policy matters, such as equal employment opportunity and sexual harassment, and recommend needed changes.

Employment History

Accounts Receivables / Administration Hub - American Tire Distributors Ontario, CA (08/2019 – 04/2020) Certified Nurse Assistant - Pacific Senior Care, Santa Monica, CA (02/2013 – 12/2016) Accounts Receivable/Human Resources – Direct Access Transport, Fontana CA (09/2009 – 12/2013) Education/ Certificate

First Aid and CPR, Flex Ed, Pomona, CA

High School Diploma – Pomona High School, Pomona, CA

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